Higher Education Career Services Offices are often called upon to serve more students than they are able to provide with meaningful, individualized job search support. Engaging alumni mentors to provide job search support to students is one way that career services offices have sought to increase the amount and quality of assistance students…

This study investigated the relationship between use of online library resources and student success at a small, teaching-focused, baccalaureate college. Researchers also measured whether library users were representative of the student population. Use of online library resources was a significant predictor of semester grade point average (GPA),…

Most universities are enrolling large numbers of students amidst dwindling budgets. This leads to reduced book- to student ratios. Makerere University started a Book Bank system to ensure availability of basic text books to students. The aim of this paper was to assess whether the Book Bank system was a viable strategy for enhancing access to…

The growing expansion of Internet access and mass-scale usage of social networking platforms and search engines have forced digital newspapers to deal with challenges, amongst which are the need to constantly update news, the increasing complexity of sources, the difficulty of exercising their function as gatekeepers in a fragmented environment in…

This article examines an informal online community dedicated to "The Tudors," a historical television show, and the ways in which its members engaged with a variety of sources in their discussions of the drama's real-life past. Data were collected over a 5-month period. The analysis included the types of sources used in conversation;…

Open universities have provided quality higher education through open and distance education to serve learners who could not attend traditional in-person universities. While open universities vary in terms of providing their services to learners at a distance, many have shifted to e-learning using cost-effective platforms. A common platform that…

In 2014, the practice of user experience design in academic libraries continues to evolve. It is typically applied in the context of interactions with digital interfaces. Some academic librarians are applying user experience approaches more broadly to design both environments and services with human-centered strategies. As the competition for the…

This paper presents a systematic literature review of the state-of-the-art of research on learning dashboards in the fields of Learning Analytics and Educational Data Mining. Research on learning dashboards aims to identify what data is meaningful to different stakeholders and how data can be presented to support sense-making processes. Learning…

Introduction: Personality and trust have been found to be important precursors of information-sharing behaviour, but little is known about how these factors interact with each other in shaping information-sharing behaviour. By integrating both trust and user personality into a unified research framework, this study examines how trust mediates the…

Introduction: This paper explores the online information experiences of individuals experiencing socioeconomic disadvantage in Australia. As access to online information becomes increasingly critical those without access are in danger of being left behind. This exploratory pilot study examines the way that digital exclusion may be experienced.…

In this article, we discuss the dynamics that led to viewing of 18 five-minute videos, created as part of a business dynamics course and made freely available on Internet. Over a period of five years, the videos were watched 2,740 times in 80 countries. The goal of our research was to understand what dynamics drove the viewership. We collected…

Language on the Internet and social media varies due to time, geography, and social factors. For example, consider an online chat forum where people from different regions across the world interact. In such scenarios, it is important to track and detect regional variation in language. A person from the UK, who is in conversation with someone from…

Universities, across the globe, are increasingly judged on social and economic impact. An important initiative in the UK is the Research Excellence Framework (REF) 2014, which assessed the wider impact of university research. The Impact Case Studies, produced for REF 2014, provide a rich new source of information to explore the wider impact of…

Library and information support services (LISS) to distance learners (DLs) and tutors are mandatory for qualitative learning and teaching. From the literature, LISS needs of Open and Distance Learners (ODLs) and their tutors (such as user education and information literacy instruction) were not adequately researched in Nigeria. This study,…

This article describes the planning process and implementation of a single service point at Yale University's Sterling Memorial Library. While much recent scholarship on single service points (SSPs) has focused on the virtues or hazards of eliminating reference desks in libraries nationwide, this essay explores the ways in which single service…