Production planning and control (PPC) systems and operations performance measures are topics that students generally find both boring and difficult to understand. In the article, the authors present a production line game that they have found to be an effective tool to increase student interest in the topics as well as student comprehension. The…

A vital aspect of performance measurement is the assurance that the service provided by the library or information service is valued by the users. Profiles of information use can help in the analysis of performance at a more detailed level than is normally practiced. The quality assurance toolkit described in this paper was designed to facilitate…

This document contains four papers presented at a symposium on leadership and management development moderated by Mark Porter at the 1996 conference of the Academy of Human Resource Development (AHRD). "Expanding Formative Experiences: A Critical Dimension of Leadership Deportment" (Gary D. Geroy, Jackie L. Jankovich) advocates focusing…

Examines the following essential skills for a successful electronic performance support systems design: (1) the ability to understand and assess human performance needs; (2) open-mindedness; (3) solid design skills; (4) human-computer interface design skills; (5) team leadership skills; and (6) microcomputer application design skills. (AEF)

This case study illustrates one of the many possible ways to implement Kaufman's Organizational Elements Model (1992, 2000) for identifying and aligning organizational results and the means to achieve them. The model was applied in the context of a needs assessment effort between the Florida State University's Office for Needs Assessment &…

On-campus networked personal computer (PC) usage at La Trobe University Library was surveyed during September 2005. The survey's objectives were to confirm peak usage times, to measure some of the relevant parameters of online PC usage, and to determine the effect that 24 new networked PCs had on service quality. The survey found that clients…

The concept of Electronic Performance Support Systems (EPSS) is containing multimedia or computer based instruction components that improves human performance by providing process simplification, performance information and decision support system. EPSS has become a hot topic for organizational development, human resources, performance technology,…

Profiles Thomas F. Gilbert, a pioneer and influential leader in educational media and instructional technology, who is often cited as the founder of the field of performance technology. Discusses Gilbert's educational background and early interests, contributions to scholarship, awards, work as instructional-design consultant and performance…

Offers a framework that addresses training and performance relationships based on in-house skills development committees that are employee driven. Key elements include employee ownership of training; working partnerships between management and employees; continuous learning; and measurement of results that show relationships between classroom…

This study investigated how middle school teachers used an electronic performance support system (EPSS) and whether the use affected their work performance and attitudes toward computer technology. Discusses changes in task performance, change agents, collaborative design, technology support, training, computer accessibility, and implications for…

The George A. Smathers Libraries of the University of Florida is currently undergoing a major renovation. Library West, the building that houses the humanities and social sciences collection, will be gutted and expanded. The collection will be moved to off-site storage and the staff will be relocated for a two-year period. The reality of these…

As is true for human resource development (HRD), the field of organization development (OD) draws from numerous disciplines to inform its theory base. However, the identification and selection of theory to inform improved practice remains a challenge and begs the question of what can be used to inform and guide one in the identification and…

Electronic performance support systems (EPSS) can provide alternative learning opportunities to supplement traditional classroom or training strategies. Today's students may benefit from educational settings and strategies that they will use in the future. In using EPSS to nurture the development of technological literacy, workers and students can…

The Pennsylvania State University (Penn State) has actively promoted e-portfolio use among undergraduate students at its University Park campus since May 2002. The primary objective is to foster consensus among faculty members and students about the nature and potential benefits of portfolio practice. Guiding this effort is the vision of a…

A variety of instructional methods have been shown to be effective in fostering employee learning in workplace training. These include problem-based learning, cooperative learning, and situated learning. Despite their success, however, there are at least two important reasons to actively foster learning beyond the training room: The transfer of…