This paper describes the design, implementation, evaluation and further refinement of an ELGG-based social networking site to support professional development activity, project group and special interest groups, and the discussion and sharing of educational experiences and resources across Edinburgh Napier University in the United Kingdom.…

A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

While research literature affirms the potential for social networking sites (SNSs) to democratise communication, their impact on micro-level, academic relations at university level has not been explored sufficiently in developing countries. The literature on SNSs (especially "Facebook") has emphasised its appropriation for the marketing…

This study presents three case studies of students' participation patterns in an online discussion to address the gap in our current understanding of how "individuals" experience asynchronous learning environments. Cases were constructed via microanalysis of log-file data, post contents, and the evolving discussion structure. The first student was…

There has been a steady growth of the K-12 student population taking courses online. This study examined reasons for students to choose a public online charter school program and their perceptions of online discussion. A survey was sent to 1,500 students newly enrolled in a statewide public online charter school program. From those who responded,…

Over a 13-month period, the Schome Park Programme operated the first "closed" (i.e. protected) Teen Second Life project in Europe. The project organised diverse educational events that centred on use of a virtual world and an associated asynchronous forum and wiki. Students and staff together exploited the affordances of the environment…

Online education increasingly puts emphasis on collaborative learning methods. Despite the pedagogical advantages of collaborative learning, online learners can perceive collaborative learning activities as frustrating experiences. The purpose of this study was to characterize the feelings of frustration as a negative emotion among online learners…

Young adults represent the most avid users of social network sites, and they are also the most concerned with their online identity management, according to the Pew Internet and American Life Project. These practices represent important literate activity today, as individuals who are writing online learn to negotiate interfaces, user agreements,…

This study explored the nature and extent of middle school students' (n = 665) experiences with cyber bullying. Approximately one in five students reported being cyber bullied in the past year, with 55% of those students being repeatedly victimized within the past 30 days. Female students were more likely to be involved in cyber bullying (victim,…

This case study reports on patterns of participation in a virtual collaboratory organised around goals associated with the involvement of graduate students in research and writing projects. Traditionally, distance learning classrooms have been devoted to teaching content matter (in a virtual context) yet this case study reports on the use of…

In this study we present an overview of the undergraduate blended Physics course that has been supported by the Moodle platform. The course that has been applied is a basic physics course for primary student teachers. The aim of Moodle is to create an online learning environment which helps students to have a virtual space where they can share…

The development of digital technologies increases the use of distance synchronous (real-time) interactions among people. The study explores whether the "readiness to participate", the degree of "actual participation", and the "quality of contribution" to synchronous online group discussions is affected by participant…

The technology boom has provided opportunities for practitioners to work more efficiently by making available a host of timesaving, as well as cost-effective, tools. Sadly, modern technology has also provided the less scrupulous segments of society with opportunities to take advantage of others. All too familiar are the Nigerian money scams that…

The rapidly growing social phenomenon of texting has attracted researchers from diverse disciplines who seek to study its effects. Texting typically involves the use of abbreviations and other shortcuts to craft cell phone messages. Collectively, these abbreviations and shortcuts are referred to as "text speak." The authors observe that…

Eyejot, a free video email service, makes it possible to create, send, and receive video messages over the Internet. By adding the warmth of face-to-face interaction to the traditional email message, Eyejot creates a more interactive form of communication that engages today's techsavvy students. This paper shares our experience using Eyejot to…