Consumers spend an increasing amount of time and money online finding information, completing tasks, or making purchases. The quality of the website experience has become a key differentiator for organizations--affecting whether they purchase and their likelihood to return and recommend a website to friends. Two instruments were created to more…

A new phenomenon on Facebook, resulting from social media revolution, is the emergence of numerous Facebook fan pages. This form of online brand community is an effective tool for building relationships with consumers. Many hospitality firms (i.e. restaurants) have captured the strength of a fan page because it can enhance brand attractiveness and…

The diffusion of the use of the learning virtual environments presents a great potential for the development of an application which meet the necessities in the education area. In view of the importance of a more dynamic application and that can adapt itself continuously to the students' necessities, the "U-ALS" (Ubiquitous Adapted Learning…

The idea that information is the building block for learning is not new. In fact, it has been a core tenet of learning theory since the study of human cognition began. What's new about learning in the twenty-first century is that various dimensions of information have changed--expanding in every conceivable way. Information is now a "24-7"…

With both budget dollars and buying power shrinking for academic library collections, the selection of materials is a series of crucial choices. With increases in numbers of online programs, how can we determine if what we are buying is in fact what our users need? E-reserves are an increasingly popular way to provide digital copies of course…

The purpose of the study was to contribute to the overall understanding of terrorist organizations' use of the Internet and to increase researchers' knowledge of Web site effectiveness. The methodological approach was evaluation of the perceived credibility of Web sites based on existing criteria derived from information users. The Web sites of…

When Stanford University obtained the Buckminster Fuller archive, it heralded it as "one of the most extensive known personal archives in existence." Taking up 2000 linear feet of shelf space, including hundreds of thousands of pages and over 4000 hours of audio/video, Fuller's collection does indeed sound impressive. But Fuller, considered an…

The web site is a library's most important feature. Patrons use the web site for numerous functions, such as renewing materials, placing holds, requesting information, and accessing databases. The homepage is the place they turn to look up the hours, branch locations, policies, and events. Whether users are at work, at home, in a building, or on…

The purpose of this study is to gain a finer-grained picture and better understanding of the travel patterns of library users, and the activities, demographics, and other factors that affect library access. Previous studies of physical accessibility of public libraries, which have focused on library users' single-destination trips and their travel…

Users across academic disciplines utilize different information sources based on the resource's usefulness and relevance. This study's findings show that users from arts and sciences disciplines are much more likely to utilize university library website resources and printed materials than business users who heavily rely on commercial websites.…

The sourcing of IT systems and services takes many shapes in higher education. Campus central IT organizations are increasingly responsible for the administration of enterprise systems and for the consolidation of operations into a single data center. Specialized academic and administrative systems may be run by local IT departments. In addition,…

Although many recent studies have been conducted on the implementation and results of patron-driven acquisition (PDA) initiatives at academic libraries, very few have focused on whether, or how, patrons' selections vary from selection choices librarians would have made. This study compares titles selected by patrons during a PDA pilot program…

Publicly available statistics from government agencies that are credible, relevant, accurate, and timely are essential for policy makers, individuals, households, businesses, academic institutions, and other organizations to make informed decisions. Even more, the effective operation of a democratic system of government depends on the unhindered…

The enterprise resource planning (ERP) system industry accounts for $8.8 billion annually. Enterprise resource planning systems are not performing as expected due to implementation barriers, changes in job responsibilities, and access to information; 50% of all information technology failures are due to the implementation of ERP systems. Guided by…

Nearly every commercial database that covers natural sciences and engineering offers some type of current awareness (CA) service that provides regular updates to users on current literature in a selected field of interest. Current awareness services include e-mail alerts, tables of contents, and RSS feeds. This study was designed to find out what…