Assesses the history and development of library services to Latinos. Discusses the history, role, and impact of key professional associations. Identifies, analyzes, and discusses the relevance of major studies, reports, and other publications, calling attention to the paucity that prevails in professional literature addressing this population.…

Examines a new approach to measuring service quality--conducted at Yale University's libraries--one that produces findings useful for local planning and decision making. The goal is to probe the service attributes of greatest potential to both actual customers and service providers. The setting for this study was Yale University. (AEF)

Examines how to determine the best model of reference service. Highlights include: libraries and community; components of reference service; inherent values of reference service; conflicting values and models of service; technology and change; new models and old values; and the "right" model of reference service. (AEF)

Changes in user needs resulted in Colorado State University Libraries' decision to turn a traditional library computer lab into an information commons. Issues raised during implementation are discussed, staff training modules are described, and the center's success is evaluated. Training quickly became a critical factor. (AEF)

Used selectively and imaginatively, corporate sponsorship can be a powerful tool to help libraries achieve their mission of getting more children reading and visiting the library. Focuses on development of the summer reading program by the Oregon Library Association. Discusses planning and fundraising; publicity; distributing funds; obstacles; and…

Reflects on the potency of libraries as community assets during the past 2000 years. Traces the preservation of knowledge in ancient libraries. Addresses ecclesiastical library development and the relatively recent rise of public and academic libraries; identifies their connections with their communities, and the relevance for today. Describes…

Integrating science and technology libraries into a single unit involves identifying what is unique about each, addressing user and staff concerns, establishing new communications patterns, encouraging staff participation in the change process, and redirecting identity and loyalties to the larger entity. Progress-to-date is described in…

Identifies some of the significant changes underway within and outside libraries and analyzes their potential impact on research libraries. Explores issues important to serials managers. Discusses strategies for data gathering to support management decisions and outlines unresolved questions that await future developments or require additional…

Reports on some of the new ways public library sites are presenting themselves to their patrons and to the broader World Wide Web audience. Discusses library virtual tours; calendar display; audio-visual materials; resource listings; book clubs; money-raising activities; fugitive fact files; hot item advisors; periodicals; FAQs (frequently asked…

The purpose of this study was to determine norms against which the characteristics of community library services could be tested. The five oldest community libraries in the Pinetown (South Africa) public library system were examined. Results showed that certain public library systems, like Pinetown, have made significant progress toward becoming…

Toni Garvey, director of the Phoenix Public Library (PPL) and LJ 2004 Librarian of the Year, has practiced her profession in a Western county jail, for the politicized board of a Southern public library, in the children's room of a university community, and through the up and down economics of a major American city. She has managed branches and…

The New Thought movement is the focus of an exercise in developing a core collection to support research in a defined subject area. The authors outline the New Thought movement's conceptual and historical development and apply this outline to the selection of library resources. A sample collection development policy is included; such a policy is…

Illinois Wesleyan University's Ames Library opened in January 2002. The vision for this library focused on creating a user-centered arrangement of information regardless of format. Much of the library's collection was integrated during the move to the new building; however, several discrete collections remain separate. This article will discuss…

The review and negotiation of license agreements has become a time-consuming but necessary part of the job of providing access to the electronic information resources required by libraries' patrons. The nature of these agreements may pose a number of barriers to the development of fully integrated collections. This article presents a fictitious…

Distance learners are a unique target-population for the marketing of library services and resources. Because these patrons do not visit the library often, if at all, it is crucial to actively promote the library resources and services available to them. Marketing strategies for distance learning library services need to take a multifaceted…