Discusses how information technology can help to bring learning and working together by making work and its organizational context visible; describes a framework based on activity theory for structuring what should be made visible; and provides an example case system based on this structure to support learning in work. (Author/LRW)

Since the core of e-commerce is information and communications, support for managing customer relationships is available to those who know how to use it. Discusses how technology can be used to encourage and facilitate customer-business relationships. Shows through a customer relationship life cycle model how the management of related procurement…

Describes how the University of Vermont and St. Michael's College in Burlington, Vermont cooperated to share a single card access system. Discusses the planning, financial, and marketplace advantages of the cooperation. (EV)

Addresses the use of information technology for intelligence and information warfare in the context of national security and reviews the status of clandestine collection. Discusses hacking, human agent collection, signal interception, covert action, counterintelligence and security, and communications between intelligence producers and consumers…

Explains why only through effective leadership can the full potential of information technology and services be leveraged to support an educational facility's mission. The article explores the most important management skills that information technology directors need to succeed. (GR)

Discusses negotiating with vendors when purchasing campus information technology. Describes the mechanics of a negotiation (deep discounts, maintenance and support costs, future discounts, warranties and remedies, training and consulting), vendor approaches to negotiating, composition of the negotiating team, and what to do after negotiations end.…

Presents a new concept of literacy ("l'@lphabetisation") that integrates information and communications technologies. Reviews the literacy context in Canada and particularly in Quebec. Describes technological illiteracy as a social challenge and discusses the advantages of integrating technology: increased learning motivation and…

Explores the implications of the learning organization phenomenon for the training and development field. Topics include the increasing complexity of organizational environments due to globalization, the knowledge era, and advances in information technology; the trainer's role; and the evolving role of training. (Contains 55 references.)…

Describes the importance of information technology literacy as a precursor to information literacy. Discusses the differences between the two literacies; instructional systems design; a methodology for identifying task knowledge to build an information literacy curriculum; and mental models that can be used to facilitate acquisition of task…

Shares experiences and lessons learned by chief information officers of large universities about enterprise resource planning (ERP). Specifically, provides a framework for approaching an ERP that could save universities millions of dollars. (EV)

Discusses the development of information and telecommunication technology (IT) in Finland and its implementation in secondary vocational education and higher education. (Contains 30 references.) (YDS)

Compared to our ancestors, we live in an era of unprecedented change. This change brings with it opportunities both for success and for disaster. If individuals, organisations and nations are to court success and avoid disaster, it is imperative that we identify useful mechanisms that will enable us to amplify the possibility of one while…

This article discusses how standards-based accountability systems challenge American educators to accomplish something that has never been done in the nation's history: teaching all children to master a demanding set of skills. The challenge makes sense today because technological changes and outsourcing have left American workers who lack strong…

Information security management consists of identifying an organization's electronic informational assets, as well as the planning and programs that must be carried out to ensure its continued availability, confidentiality and integrity. Whether the organization is a commercial enterprise, governmental agency or educational institution, these…

This article describes how driven Web sites help schools and districts maximize their IT resources by making online content more "self-service" for users. It shows how to set up the capacity to create data-driven sites. By definition, a data-driven Web site is one in which the content comes from some back-end data source, such as a…