Argues that, although research measuring library effectiveness has tended to equate effectiveness with user satisfaction, this approach is faulty for several reasons and calls for more in-depth user needs assessment studies. (LLS)

Studies the accessibility of periodicals at a large academic library and analyzes failure to locate items in terms of library and user error. The need for improved access to periodicals is confirmed. (RAA)

Explains symbolic interactionism as a theory for analyzing research based on a qualitative interpretive process that can help librarians to understand the way in which the library staff and users view services, training, policy, and other issues. The theory focuses on the symbolic meaning of objects, such as books, and events as they are…

Describes the use of a professional marketing and opinion research firm at Brown University Library to conduct focus group meetings with users and to provide data analysis. Highlights include a review of library literature on focus group use; focus group methodology; benefits of employing professionals; logistics of focus group preparation; and…

Discusses the results of responses from 63 academic libraries about the choice and content of their default home Web pages. Shows that some branch libraries display a main library Web page as the default home page for their public computers, while others display a branch library page. (Author/LRW)

This usability study examines how students use electronic research libraries such as Questia, which has been designed to replace traditional libraries, and compares it with large university library Web sites. Suggests that design features incorporated by Web site designers can drastically affect the success of students doing research. (Author/LRW)

Reports the results of a survey conducted shortly after the Bill and Melinda Gates Foundation, through its U.S. Library Program, awarded a statewide grant of computers and software to public libraries in Louisiana, to gather data about the grant's impact on library staff. A copy of the survey is appended. (Author/LRW)

Examines the demographic profile of reading room users in urban public libraries in Israel as well as their patterns of use. Reports results that include user occupations; age; educational level; use of additional library services; purposes of spending time in the reading room; and how books used were located. (Author/LRW)

Discussion of information literacy focuses on a study conducted by the Information School of the University of Washington that surveyed librarians in the state through mail, email, telephone, and focus groups, concerning their views on information literacy. Discusses implications for education and training needs of librarians. (Author/LRW)

Describes a new signature file method, called the multiorganizational scheme, for accessing information from large databases containing both formatted and free-text data. Implementation issues are discussed, and computational results based on a mathematical model are presented, as well as results using a library database. (43 references) (MES)

Discussion of the use of surveys as a research tool focuses on the value of library surveys. Two types of surveys are described, the descriptive survey and survey research; and improving the quality of survey research is discussed, including planning, sample size, data collection techniques, and methods of statistical analysis. (18 references)…

Summarizes the arguments of the debate on whether government publications should be segregated from or integrated into the general library collection. It is concluded that the main thrust of the separatist argument is economic, and that the availability of Government Printing Office tapes for full cataloging of government publications has…

This study examined the influence of (1) the setting of the reference interview on the interaction and (2) accuracy and the librarian's behavior on the success of the reference interview. Tables display correlations between the interpersonal, interviewing and listening, and searching skills of the librarian with the patron's willingness to return…

This is a collection of five articles which suggest current and future trends in academic library reference services. The first article poses a question, and the remaining four articles offer responses to it. (DGM/JMV)

Provides an introduction to sampling, determination of sample size, and selection of the actual sample that would be useful for librarians conducting research and evaluation studies. Highlights include sampling method, sampling error, confidence level, and microcomputer software packages that help determine sample size. (Contains 26 references.)…