While virtual reference has become more critical during and after COVID-19, there remains a lack of current research in patron and librarian perceptions of the service. This study aims to compare librarian and patron ratings of chat interactions and highlight trends in what these ratings may suggest. Researchers collected randomized samples of…

While user experience (UX) and technical and professional communication (TPC) are intertwined, how UX is taught in TPC is highly variable. In this article, we report data from a study with TPC instructors who teach UX to identify patterns in approaches to teaching UX. We provide background on UX pedagogy, share methods including collecting data…

Understanding the people who use the digital products we build is essential to creating experiences that are useful, desired, and enjoyable. Personas are a tool often employed in educational settings and industry to build empathy for users. Using a concurrent mixed methods approach, this study sought to better understand how personas help to build…

The research aimed to understand the behavior of users of pages containing the content of Library Instruction, which was published on the academic library website. The collected research material was to be used to describe events taking place on selected pages. Two research methods were used to achieve the goal: statistical research and…

Citation indices providing information on backward citation (BWC) and forward citation (FWC) links are essential for literature discovery, bibliographic analysis, and knowledge synthesis, especially when language barriers impede document identification. However, the suitability of citation indices varies. While some have been analyzed, the…

Before interacting with real users, developers must be proficient in human--computer interaction (HCI) so as not to exhaust user patience and availability. For that, substantial training and practice are required, but it is costly to create a variety of high-quality HCI training materials. In this context, chat generative pretrained transformer…

"Improving Open Access Discovery for Academic Library Users" examines strategies for making scholarly, peer-reviewed open access (OA) publications more discoverable for your library community. OCLC Research partnered with two Dutch library consortia--Universiteitsbibliotheken en Nationale Bibliotheek (UKB) and Samenwerkingsverband…

Through this paper, we aim to explore the ethical considerations related to machine translation, with a focus on eliminating bias and enhancing cultural sensitivity. By considering the experiences of individual participants, we aim to strengthen the ability of algorithms to adapt to diverse cultural environments, thereby contributing to the…

Employability is key to libraries as they continue to diversify their services to include career services to meet the job seeking needs of community members. In fulfilling this crucial role, public libraries face challenges in providing career services for their community members. This dissertation probed and sought ways to continuously improve…

This systematic literature review addresses the increasing difficulty society faces in distinguishing factual and misleading information in the digital age. Public trust in information institutions, including libraries, is eroding, impacting decision-making and social polarization. While previous research has examined the role of libraries,…

Fighting false information, propaganda, open lies, rumors, misinformation, and disinformation by attacking it directly and challenging it is the dominant strategy for dealing with false beliefs (Lazer et al., 2018; Maseri et al., 2020; Van Bavel et al., 2021), and it is an important one. Refuting falsity is crucial. At the same time, there are…

Impact assessment research has developed theory-based approaches to trace the societal impact of scientific research. Impact assessment typically starts from the perspective of a research investment, organization, or project. Research users, non-academic actors involved in knowledge production, translation, and application, are well represented in…

Academic libraries are increasingly asked to articulate connections between the work of library staff and student success. This article discusses how a team of librarians participating in CARLI Counts, an immersive professional development program funded by a Laura Bush 21st Century Librarian Grant through the Institute of Museum and Library…

This article aims to study and implement a deep learning algorithm-based information literacy assistance system for college students to solve the problems of insufficient personalization and untimely feedback in the existing information literacy education methods, so as to improve the information literacy level of college students. This article…

This study explores how undergraduate engineering students interacted with users, user proxies, and user information during engineering design curricular experiences at a Large Midwestern University. Such practices are essential to human-centered design, a prominent framework within engineering design curriculums. While human-centered design can…