Understanding what consumers expect from a service provider prior to consumption is necessary for marketers because expectations provide a standard of comparison against which consumers judge the performance of that service provider. This study is an in-depth investigation into consumers' pretrial multi-expectations of service quality within a…

The term "knowledge economy", like the term "globalisation", has become a catchword in political and educational debate over the last decade or so, especially in debates upon educational policy where the role of education in preparing young people to take their part in the Knowledge Economy is often seen as paramount over other traditional…

Calls for decolonizing knowledge have been heard from multiple fronts for some time. At issue are questions regarding who gets to claim knowledge, how knowledge is claimed, and how is one to go about gaining knowledge. This article raises questions about the actual practice of decolonizing academic knowledge focusing on the implications of having…

This study examines the perspectives of teacher tutors on the value of the online components of PGCE (Post Graduate Certificate in Education) courses at the University of Ulster. The work has been undertaken as part of the ESRC-funded project, "A Values-based Approach to Teacher Education." It is set within the value-laden contexts of…

The purpose of this study was to shed light on mentor teachers' perceptions of their roles and responsibilities and to contrast their understandings with a normative view of mentoring (Goldsberry, 1998; Hawkey, 1997). We hypothesized that the mentor teachers' perceptions would likely differ from established conceptions of this construct, a…

This article examines what ideas college students have, ideas that are characteristic of the culture of Russia, concerning the norms of distributive fairness as they apply to different types of situations. Problems revolving around fairness in the sphere of distribution have traditionally been of relevance in Russian social studies. The authors'…

This study investigated associations between preschoolers' conversations about internal states and their spontaneous appraisals of self and sibling. Thirty-two preschoolers (M age = 3.9 years) were observed during naturalistic home interactions with mothers and younger siblings. Various features of mothers' and children's internal state language…

There is increasing pressure for university researchers to secure "end-user" support for their research projects. Yet the ways in which this imperative affects humanities researchers, operating in a science-centric funding environment, have not yet been fully explored. This paper presents the findings of an empirical study into the…

Introduces a special journal issue in which contributors reflect on how their work was influenced by psychologist Lawrence Kohlberg who died in 1987. Provides a short biography of Kohlberg, his education, and his interest in morality and moral judgment. (NB)

Reports study of 4- and 5-year-old children, finding (a) that young children's moral intuition about lying is quite advanced as compared to their definition of "to lie" and (b) that children's realist definition of "to lie" carries a strong negative moral connotation that overrides their usual subjectivist moral intuitions.…

Reviews literature on the relationship between moral reasoning and several dimensions of religion. Studies are arranged by the religious dimension assessed (including beliefs, affiliation, and intrinsic-extrinsic orientation) and summarized in a chart at the close of the article. (JAC)

Discusses the value of public libraries and what it means to be valuable. Topics include shrinking library budgets; why there is public money for libraries; how to tell whether a service, product, or institution creates public value; political and legal support; administrative and operational feasibility; and enhancing public value. (LRW)

Considers one concept in knowledge management, that of social capital, focusing on the problem of measure and value in capitalism, specifically within the period and conditions of post-Fordist production. Discusses the work of Antonio Negri and suggests the importance of knowledge management as a symptom of a turn in political economy. (Author/LRW)

Proposes a theory of nature appreciation based on an analysis of instances of nature appreciation recorded in literature. Discusses a two-component model of an ideal instance of nature appreciation including a theoretical component and a feelings component. (Contains 29 references.) (MDH)

Conducts four studies on detecting truth and lies. Suggest that the single best predictor of detection accuracy may be the veracity of message being judged. Finds that truths are judged with substantially greater accuracy than lies. Findings suggest that there is a need for reassessment of many commonly held conclusions about deceptive…