Explores both historical and contemporary definitions of action research. Describes the process and goals of action research in the tradition of Lewin. Presents a case study of an action-research project involving two teams in a high-technology corporation that depicts the process in action. (Author/CCM)

Notes that businesses and organizations in Chinese societies are working to manage structural changes in response to social and cultural transformation. Claims this Chinese experience has relevance to other societies in transition and provides an important reference to those impacted by global changes. (NH)

This booklet aims to provide policy advice and support to decision-makers and managers in the area of quality assurance in higher education. In order to do so, the authors describe and discuss major issues that decision-makers in charge of quality assurance need to consider for the creation or development of an external quality assurance (EQA)…

The intent of the research is to focus attention on the existence and use of selection policies and to analyze selection policies to determine their thoroughness and currency. Professional guidelines and experts in the field offer direction on the selection of materials and criteria on dealing with challenges in the school library media center.…

Purpose: The purpose of the study is to report on an in-depth exploration of service quality in an Information Technology service department in a Higher Education Institute (HEI) and to evaluate the instrument used. Design/methodology/approach: The study surveys customers using the SERVQUAL instrument, which is one of the most widely used and…

This report presents the results of a national survey of environmental laboratories conducted by the Alabama Department of Health for the purpose of soliciting information on certain selected operating and management parameters. The survey was directed primarily to state environmental laboratories, but included Federal, local and private…

Arguing that operations research is not as difficult and forbidding as its reputation implies, and that many problems lend themselves to analysis using common sense, the author provides examples which might be used in a secondary school classroom. (SD)

The problem of how much of a branch library's budget should be spent on acquisition of new material as opposed to holding capital in reserve to photoduplicate material at the main library upon demand is presented. (Author)

This evaluation of the leadership and decision making of the Office of Management and Budget (OMB) and the General Services Administration (GSA) in managing the federal government's telecommunications determined that both agencies need to engage in sufficient planning and analysis to determine which telecommunications systems should be centrally…

Popular and applied business literature related to self-improvement is reviewed in this working paper, one of eight which provide background information for the staff of the Skills Essential to Learning Television Project (a multi-level series of video and print resources for classroom use). A review of theories of time management in section I…

A television research survey which outlines the major operational and economic parameters of public television stations likely to exist in 1976, and compares that with existing conditions in 1972. (Author)

In studying the school busing problem, operations researchers and other social scientists proceed differently because of their different "Weltanschauungen," or world views. This article examines the utility of operations researchers' desegregation view in light of recent educational literature, with special emphasis on the role of "Weltanschauung"…

This paper describes several computer-based strategies for producing secondary school schedules and presents the results of research into the feasibility of determining optimal teacher-course assignments by use of an operations research model. (Author/JG)

A review of the current status of data processing (DP) in management information systems, including the functions assigned to DP in organizations, what it was designed to do, and levels of training of personnel, provides the basis for an examination of new demands on DP. An approach which is advocated as a means of overcoming many of the…

Ideas of optimizing specific objectives were applied to the problem of allocating computer assisted instruction (CAI) time among students in an elementary school. Then, using computer simulation methodology, it was found that simply increasing the total amount of CAI time used could probably improve overall student progress more than any practical…