Presented are the recommendations of the Water Pollution Control Federation for operation and maintenance consideration during the planning design, construction, and operation of wastewater treatment facilities. (CS)

The main aim of the study is to determine what kind of complaints students have, how universities react to these complaints, and how relevant reactions affect justice perceptions, complainant satisfaction, exit and negative word of mouth intensions of the students. In order to find out students' perceptions on university responses to their…

While academic and student affairs partnership programs have been championed as a means to enhance undergraduate education, research documenting the characteristics of effective partnership programs is sparse. The Boyer Partnership Assessment Project is a qualitative examination of academic and student affairs partnership programs at 18, diverse…

Under the New Policy Agenda, international development institutions have promoted non-profit organizations (NPOs) in developing countries, on a dual logic: firstly, they deliver social services more efficiently than the state; secondly, they mitigate equity concerns around privatization of basic social services by reaching out to the poor. Based…

Respite is one of the critical support systems for families and carers who support and care for a person with a life-long disability. This study examined the profile of respite services in the Australian state of New South Wales and explored respite providers' views of the factors influencing respite use, and their expectations of respite…

This study investigates the use of using complexity theory--the study of nonlinear dynamical systems of which chaos and catastrophe theory are subsets--in the analysis of a non temporal data set to derive valuable insights into the functioning of university schools of business. The approach is unusual in that studies of nonlinearity in complex…

Network externalities or alternatively termed network effects are pervasive in computer software markets. While software vendors consider pricing strategies, they must also take into account the impact of network externalities on their sales. My main interest in this research is to describe a firm's strategies and behaviors in the presence of…

One of the challenges facing those responsible for service provision in universities is ensuring that service is provided at the right point in the organisation. Service delivery points can exist at the school/department level, faculty/division level or central unit/university wide level. This does not always follow organisational logic, common…

Purpose: The purpose of this paper is to examine the introduction of a quality assurance system in a new, private university in Syria, and considers the extent to which the theoretical model based on institutional theory and isomorphism is reflected in practice. Design/methodology/approach: A five year longitudinal study which reviews the design,…

Background: This paper considers some economic aspects of a therapy and support service for people with stroke and aphasia. This material was part of a broader evaluation of the service, which is reported elsewhere (van der Gaag et al. 2005, van der Gaag and Mowles 2005). Aims: The purpose of this part of the study was to investigate the…

History and analysis of library use studies, 1960-1973, as indexed in "Library Literature." (LS)

The major reasons which seem to be preventing operations research from achieving its potential and fulfilling the expectations of its proponents in library management are explored. (Author)

Competitive bidding has recently received considerable attention in the literature of economics and operations research. Unfortunately, the classic formulation of the problem developed by Friedman and still expounded (Stark and Mayer) can lead to an incorrect estimate of the expected profit for a bidder when uncertainty about the cost of…

Estimating the probability that a proposed bid will win is obviously a central problem in competitive bidding theory. Unfortunately, a method for doing this, which originated with Friedman and which continues to be expounded in the literature, is logically incorrect. This paper points out the deficiency in that formulation. (Author/MLF)

Operations research methods, such as system modeling, computer simulation, mathematical programing, and the application of the theory of stochastic processes, could have validity in the field of planning in the public sector. In this volume the use of these methods in the areas of local government, urban planning, traffic control, transportation…