The ability of operating departments of an institution to mechanically gather, summarize, and report "local" data is discussed. Problems are outlined that arise when departments have the ability to produce data and do so with rigorous quality control by the institution's central information management organization. (MLW)

The author critically reviews the research done in science education, and suggests there needs to be better quality control of research, and that such research should be conducted by educationists interested in science rather than by scientists interested in education. (KC)

Reports the findings of a study which examined the question of submitting error reports to OCLC for the purpose of database quality control, and describes ENHANCE, a program that would provide online error correction capability for member libraries. Eight references are cited. (FM)

Describes a method for evaluating faculty workload (measured by time spent in teaching, research, and service) by using process control charts with supplementary run rules that can identify potential overload or underload. (SK)

Provides suggestions to ensure the success of electronic performance support systems (EPSS) and electronic learning, including creating hybrid solutions; aligning EPSS with business objectives and performance requirements; change management efforts; and rapid application development to lower costs, shrink schedules, and improve quality.…

Four of Harvey and Green's five definitions of quality are used as a framework to examine whether "massification" is hurting educational quality. A survey of British higher education managers revealed that fitness for purpose and transformation were the preferred definitions of quality. Quality Assurance Agency subject reviews indicate…

Explores the dependability of assessments of student achievement when used for internal and external quality monitoring (IQM and EQM). Identifies problems and suggests responses, including a radical approach based on accepting that reliable national data about complex student achievements are not available. Asserts that reliance on EQM is unwise…

The quality assurance consortium begun in 1979 and similar professional and foundation projects have influenced dental school curriculum development in the last decade. Other forces driving development of academic and practice programs for quality assurance include cost containment, risk management, electronic technology, and developments in…

Promotion of evaluation as a profession in Australia and New Zealand is discussed. The profession is challenged to make a commitment to utility, quality products and processes, and the development of skilled, trained professionals. Ways of overcoming barriers to the establishment of evaluation as a profession are outlined. (TJH)

Program management is the complete management of all phases of all educational facility projects including control of procedures, schedules, costs, finances, and quality. (MLF)

Describes the elements of a quality assurance (QA) program for special libraries, including one library's program and problem-solving model; the role of others in the library's program; types of recordkeeping; and integration of the program with organizational QA. Ten suggestions for establishing a QA program are offered. (6 references) (MES)

Data gathered from 296 agency accreditation surveys, conducted by the Accreditation Council on Services for People with Developmental Disabilities, were analyzed, focusing on ownership, services provided, size of residential units, critical standards, characteristics of individuals served, and accreditation outcome. Redundancies between private…

Describes the background of library outsourcing, and discusses the quality of cataloging and physical processing services provided by Blackwell North America and B. H. Blackwell Ltd. during a one-year pilot project at Stanford University (California). At the end of the project, an error rate of less than 1% was achieved in outsourced work.…