This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

This is the second part of a series on Web 2.0 tools available from community college libraries' Websites. The first article appeared in an earlier volume of this journal and it illustrated the wide variety of Web 2.0 tools on community college libraries' Websites serving large student bodies (Blummer and Kenton 2014). The research found many of…

There have been multiple calls to support more systematic approaches to addressing the needs of multilingual students in social studies. In this action research study, the authors point to the Maryland Humanities Inquiry Kits, which provide an example of how to leverage digital history resources in the multilingual classroom for a culturally and…

Learning at a distance and learning online are growing in scale and importance in higher education, presenting opportunities for large scale, inclusive, flexible and engaging learning. These modes of learning swept the world in response to the COVID-19 pandemic. The many challenges of providing effective education online and remotely have been…

There are universal elements to great videos and games that drive large audiences: beautiful cinematography and graphics, engaging and purposeful screenplays and storylines, unforgettable soundtracks, and a brand name that makes viewers and players want to return for more. Libraries can, and should, employ these elements in their own videos to…

Three years ago, when K-12 schools started thinking seriously about creating digital libraries, the Mesquite Independent School District (TX) bought several Sony eReaders, loaded them with books, and circulated them to students. This initial attempt was not a rousing success. After the Mesquite ISD pulled the plug on its disastrous e-reader…

This study explores whether a range of socio-demographical factors predict adult learner self-directedness in the context of South African open and distance e-learning higher education (ODeLHE). We observe significant differences between socio-demographical groups in the sub-dimensions of the Adult Learner Self-Directedness Scale. The study…

To determine how academic library leaders make decisions about their organization's future and how they effect changes, the author interviewed 44 university librarians and deans from institutions belonging to the Association of American Universities (AAU). The author analyzed the interviews using content analysis to identify the most frequent…

Autism Spectrum Disorder (ASD) has steadily increased in prevalence in recent years, with a current estimate of 1 in every 68 children eligible for such a diagnosis. Prevalence within the general population is reflected in the growing number of college and university students with ASD, with more students registering for services than ever before;…

The article discloses the value of academic library. This value is deriving from the university purpose to prepare students to be able to deal with the increasing the flow of information in the society (Owusu-Ansah, 2001). Research was carried out in Utena University of applied science. First-year students (n = 140) made 48,3% of the sample, and…

Rurality is rarely considered or oftentimes completely neglected in conversations about culturally relevant pedagogy. Yet, without a relevant curriculum, students both in and out of rural communities are left with dominant and deficiently positioned narratives about rural people. School librarians must provide counter and critical narratives for…

Ecological theory states that survival of a population depends on its fit with its environment, more specifically with its niche...the larger, more varied and more flexible a population, the greater its ability to spread to new niches (Wilson, 1992, para. 24, as cited in Van House, 1996). Nancy Van House, School of Information Management,…

This study investigated contributions to the peer-reviewed library and information science (LIS) journal literature by U.S. academic librarian (USAL) authors over a ten-year period (2003-2012). The results were compared to those of two previous five-year studies that covered the time periods of 1993-1997 and 1998-2002 to examine longitudinal…

The maker movement, with its focus on-hands on learning through creating with familiar materials, has seen growth in both formal and informal learning spaces. This article examines three informal learning spaces that have redesigned their space (or a portion of it) to accommodate several tenets of the maker movement and in various ways have become…

To effectively access and use the resources of the academic library and to become information-literate, students must understand the language of information literacy. This study analyzes undergraduate students' understanding of fourteen commonly used information-literacy terms. It was found that some of the terms least understood by students are…