Protocols for evaluating programs in Quebec universities are described. The evolution of the system is reviewed, and policies and procedures for assessing both new and existing programs, both internally and externally, are outlined. (MSE)

An explanation of the periodic evaluation of Laval University (Canada) programs begins with an outline of the university's organizational structure and administrative bodies. The justification, objectives, and scope of the evaluation policy are then described, and some benefits and problems are discussed. (MSE)

First, the role of the association of universities in the Netherlands in external institutional evaluation is examined. Then, three basic tenets of program assessment are discussed: (1) university programs must be of academic quality; (2) program content must not be too compressed; and (3) programs should be challenging for students. (MSE)

Strategies for promoting efficient control of quality in colleges and universities are examined. It is proposed that integration of external review and institutional self-evaluation can be used to support the goals of accountability, efficiency, and institutional effectiveness. (MSE)

This article proposes that college admissions officers interested in improving service should focus on creating customer delight rather than simply satisfaction, studying the system when things go wrong rather than placing blame, establishing employee well-being as the highest priority of the organization, providing necessary tools and training…

Benchmarking, associated with quality management philosophy currently common in higher education institutions, identifies processes considered to be the standard to emulate. A benchmark student administrative services area represents the best related processes brought together in one institution. A benchmark institution is described. It is argued…

Performance management, a joint process involving both supervisor and employee in the identification of common goals and writing of performance expectations, is recommended as a quality management approach to college and university personnel management. Its philosophical bases, management rationale, and the use of performance appraisal within this…

Discusses accessing online electronic documents at the European Telecommunications Satellite Organization (EUTELSAT). Highlights include off-site paper document storage, the document management system, benefits, the EUTELSAT Standard IBM Access software, implementation, the development process, and future enhancements. (AEF)

The ideas of Williford (1987) are used to propose a four-stage model describing the evolution of marketing in many colleges and universities. It elaborates on the thinking endemic to strategic marketing management and frameworks drawn from business marketing which will likely become more prominent in higher education. (Author/GLR)

This study of the composition and operation of both "top down" and "participative" school management teams in 18 Israeli elementary schools considers (1) how management teams are organized, solve problems, and make decisions; and (2) how the operation of the management team influences school effectiveness. No relationship…

Each of the Total Quality Management principles used in industry can be appropriately and usefully applied in a college or university, with some change in vocabulary and emphases. Institutions will find the method helpful in competition for students, controlling costs, and answering demands for accountability. (MSE)

Describes an approximate document ranking process that uses a compact array of in-memory, low-precision approximations for document length. Combined with another rule for reducing the memory required by partial similarity accumulators, the approximation heuristic allows the ranking of large document collections using less than one byte of memory…

Before higher education proceeds further with its use of the Total Quality Management (TQM) approach, it should examine TQM mistakes and accomplishments by previous users in the business sector, then create its own model for appropriate and effective TQM application. (MSE)

At the University of Pennsylvania, Total Quality Management (TQM) principles were applied to its financial functions to ensure timely recovery of sponsored research funding and reduce research account overdrafts. TQM implementation both saved money and highlighted how important careful formation of the quality improvement team is. (MSE)

Describes types of cooperation which allow publishers, electronic companies, and software developers to share expertise and resources while developing hypermedia. Highlights include (S)GML (Standard Generalized Markup Language); producing hypermedia; authoring; and steps in the development of hypermedia, including database management systems.…