Discusses progress made in meeting the information needs of health care administrators and the role of the library in providing information for administrative decision making. Highlights include health care economics; a shifting power structure; quality improvement initiatives; standards; communicating the role and value of library services; and…

Defines Total Quality Management (TQM) and describes prerequisites for successful implementation, underlying assumptions, and the cultural barriers hindering implementation. Indicates that TQM's long-term benefits outweigh costs at most colleges. Urges practitioners to rate their schools with respect to the prerequisites and assumptions to…

Reviews concerns about school-linked services programs, exploring institutional-based versus community-based models of service delivery. It is argued that the community is the appropriate context for providing and facilitating access to services and opportunities. Too strong an institutional bias runs the risk of limiting access and community…

Initiatives at the University of Ulster (Northern Ireland) to improve instructional quality include identification of teaching skills through consultation with expert teachers, specification of teaching standards, use of student feedback on teaching, awarding of distinguished teaching awards, assessment of teaching competence upon hiring, a…

Describes a model of Total Quality Management (TQM) developed by the Association of Research Libraries. The issues, elements and processes of a comprehensive TQM-based transition, including commitment by management, linkage to organizational strategic planning, organizational culture, understanding customers, and quality teams are covered.…

Purpose: This paper aims to explore the quality profession's fascination with various models to depict complex interactive systems. Building on these and the outcome of a four-year action research programme, it provides a model which has potential for use by other professions. It has been tailored here to suit training and learning systems.…

Teacher quality, however defined, is usually seen as the responsibility of schools of education. Rarely is it viewed as the responsibility of academic departments in the arts and sciences--that part of college or university where prospective teachers study the academic content they will draw on as teachers. Only recently has teacher quality come…

The late 20th Century saw the rapid rise of quality assurance and effectiveness measures in most industries and organisations. These trends were very much reflected in education at all levels. An associated emergent trend in primary and secondary education in Australia was growth in the use of standardised measures of student achievement that…

In response to the need for the tertiary sector to ensure the ongoing quality of teaching and learning, a Western Australian university has implemented a divisional strategic plan in order to gain quality student feedback and support staff professional development. In 2000-2002 the Business Division within the university established a systematic…

Providing detailed, constructive and helpful feedback is an important contribution to effective student learning. Quality assurance is also required to ensure consistency across all students and reduce error rates. However, with increasing workloads and student numbers these goals are becoming more difficult to achieve. An automated feedback…

This guide provides perspectives about Technical Preparation (tech prep) from personnel representing the 50 state agencies and many local consortia. The guide also explores an approach to implementing tech prep based on the concept of total quality management (TQM). Each chapter begins with an overview that provides background, a summary, and list…

This workplace skills course on mathematics is a review of basic number concepts focused on helping participants to understand and be able to record filling level data accurately. The introductory materials in the curriculum guide include a course outline, course objectives, a topical outline, information on course length and continuing education…

This document uses extensive tables, graphs, and narrative to report on the status of Kentucky higher education, and was undertaken to establish a broad-based system for evaluating and rewarding success. The seven goals of the strategic plan adopted by the Council on Higher Education (CHE) addressed: (1) quality programs, (2) an educated…

This report provides a comprehensive review of quality principles in higher education and proposes that, when used holistically and systematically, the quality principles, also known as total quality management and continuous quality improvement, can create a culture for academic excellence. After an introduction, the first section explains the…

This final report describes a project to develop postsecondary teacher resource guides for supervisor courses in food service management, preparation and service of modified diets, and meal service in long-term care facilities in Iowa. Introductory material includes the following: project objective, a description of how the objective was met, the…