Two measures of effectiveness for university libraries are constructed: the primary, defined over the total population of users, considers the number of information items desired, number of satisfactorily answered inquires, and number of users; while the secondary, total population is divided into subsets according to similarity of user needs. (13…

Describes a closed-loop system and the necessary tools for the adaptation of quality control to education. (GR)

Directs attention to the rise of environmental coordinator positions in industry. Administrative personnel and their responsibilities in two large firms are enumerated--A. J. von Frank, Director of Environmental Control for Allied Chemical Corporation and Jerome Wilkenfeld, Director of Environmental Health for Hooker Chemical Company. (BL)

This study was concerned with selecting a measure of scorer agreement for use with the National Assessment of Educational Progress. The simple percent of agreement and Cohen's kappa were compared. It was concluded that Cohen's kappa does not add sufficient information to make its calculation worthwhile. (Author/BW)

Two alternative procedures to Rogers' method of using control charts to display item statistics are discussed. The data itself determines limit and centerline values, thus permitting these values to be compared to any criterion difficulty level(s) deemed appropriate for a given set of test items. (Author/RL)

Significant control of efficiency and quality in delivering training is achieved by specifically defining the target trainee in terms of prerequisite abilities and learning needs (learning objectives), measuring those abilities by prerequisite testing and pretesting, and responding to differences in planned ways. (CT)

Discusses the results of two surveys among newspaper editors and readers about newspaper attributes and readers' interest. Results indicate a compromise caused by the marketing approach. (JMF)

An interrupted time-series design pooling 6 12-year series evaluated the long-term effects of a quality training intervention in a factory. Training positively affected quality of goods and dollar utility. Production process was an important contextual factor in assessing the effect size of the intervention. (SK)

When planning for a new facility, consideration of maintenance needs is crucial to successful design. Designing for maintenance needs involves considering such factors as the durability of materials used, the cost and lifecycle of the materials, and the flexibility of the maintenance staff. Stresses the importance of including key members of the…

The director of distance learning at Regis University in Colorado reflects on steps that must be taken to assure that university-level e-learning courses are the same quality as traditional courses. Key areas include: qualified faculty, teaching excellence, course design (with the added components of production as they apply to the application of…

Discusses the quality controls imposed on text and image data that is currently being converted from paper to digital images by the Patent and Trademark Office. The methods of inspection used on text and on images are described, and the quality of the data delivered thus far is discussed. (CLB)

Describes the Quality Improvement Program developed by Florida Power and Light's Nuclear Training organization that was awarded the Deming Application Prize for quality control. Training quality, team activities, training's role in business planning, customer involvement and evaluation, and continuous improvement of training are discussed. (LRW)

Discusses problems that arise when employees are asked to cooperate with each other to improve the company but are rewarded for individual performance. Offers solutions such as rewarding behaviors and offering a combination of salary plans. (JOW)