Describes the results of a survey of public service librarians conducted by the Queens Borough Public Library to determine their confidence levels of using electronic resource to answer reference questions. Results demonstrated high confidence levels in using the library's online catalog and lower confidence in using the Internet. (Author/LRW)

Explores the feasibility of a centralized, networked reference service in a library setting by comparing traditional reference services at the County of Los Angeles Public Library with a commercial inbound call center. Discusses costs and efficiency when librarians answer questions able to be handled by paraprofessionals. (Author/LRW)

Writing for professional library literature can be a challenging experience, especially for new writers and new librarians. This article reviews a variety of how-to-write publications intended for librarians--those books and articles that provide advice and inspiration to aspiring library writers on how to publish in library literature. Applying…

This research explores the extent of service quality in Spanish university science and technology libraries, based on the expectations and perceptions of their users: faculty and researchers. Users' information behavior is analyzed with the specially designed BiQual tool, which reveals specific needs such as the greater importance of electronic…

This collection of library documents, which illustrates current techniques for conducting user studies in order to facilitate specific public services planning and priority-setting efforts at the member libraries of the Association of Research Libraries (ARL), contains excerpts from: (1) four general user studies conducted at the University of…

To gather information about the nature of photocopy services in academic libraries and issues relating to their management, a survey was mailed to each of the 117 members of the Association for Research Libraries (ARL). The survey focused on two components of photocopy services: the self-service copiers placed at strategic locations within the…

This report summarizes activities conducted from fall 1984 through spring 1985, under a planning grant from the Council on Library Resources for Innovation and Improvement of Basic and Supplementary Education for Academic and Research Libraries. The report includes a review of selected literature related to educational programs for academic…

A report of the current state of librarianship in the Federal Republic of Germany (FRG) presents a brief history as well as an overview of the prerequisites of and organizations concerned with library research, and the objectives, methods, and results of intermediary but important research projects. Although the practice of library research is new…

Four case histories were studied in an on-going project to develop a method for user selection of purchased scientific and technical information services. The issues involved were: (1) the value of computer search services to a small branch of a company technical library; (2) the special decision-making factors used for selecting items of very…

Discusses the ARL (Association of Research Libraries) E-Metrics project that is investigating problems related to collecting and using data for electronic materials and services. Describes a survey of libraries that focused on data collection activities and showed a lack of preparation as well as a lack of consistent statistics from database…

Rutgers University Libraries are using a Microsoft Access database to track the purchase of books requested by teaching faculty for use in the Reserve Collection. Reports are generated which show what is purchased, how money was spent. Combined with circulation figures and LC Subject areas, the database provides documentation of library support of…

"Research Library Issues" ("RLI") focuses on current and emerging topics that are strategically important to research libraries. The articles explore issues, share information, pose critical questions, and provide examples. This issue includes the following articles: (1) Open Educational Resources as Learning Materials:…

The management and curation of digital geospatial data has become a central concern for many academic libraries. Geospatial data is a complex type of data critical to many different disciplines, and its use has become more expansive in the past decade. The University of Idaho Library maintains a geospatial data repository called the Interactive…

How information literate are the Google generation, and what information literacy skills do they bring to university? For university libraries, understanding student prior knowledge provides a foundation on which to introduce appropriate learning activities during the first year. In 2009, in response to a new pedagogical model in health sciences,…

In this article, the author reports on the Association of College and Research Libraries (ACRL) Conference which occurred in Philadelphia, Pennsylvania, March 29-April 2, 2011. There were numerous panel sessions to choose from, and the author attended "Fostering Library as Place for Distance Students: Best Practices from Two…