Discusses the need for performance improvement professionals to achieve useful results, and to prove the value added in terms of empirical data. Considers the differences between systems, systemic, and systematic approaches, and examines which approach applies to various concepts in the field that would help add value. (Contains 14 references.)…

Adults over the age of 65 are the fastest growing segment of computer users. Due to this increased demand, effective training programs are essential. Although previous research findings illustrate the importance of older adults' goals, abilities, and experience levels in learning to use computers, these factors are often neglected in the…

The purpose of this case study was to examine students' perceptions of their learning experiences while working on a real world instructional design project in a performance oriented team in the context of a situated and problem-based learning environment. Participants were 11 graduate students enrolled in a learning-by-doing instructional design…

This study examines the process by which system thinking perceptions develop within the context of a water cycle curriculum. Four junior high school students undergoing an especially designed inquiry-based intervention were closely observed before, during, immediately after, and 6 years after completing a year long systems-based learning program.…

In two consecutive papers, we will be exploring the relevance of taking a complexity perspective on innovation processes. In this first part, we discuss why there is a need for novel perspectives in this research field and why the theoretical and methodological approach of the "complex responsive processes perspective" is relevant in meeting these…

In dealing with Knowledge Management (KM) literature, we have to diagnose three essential points: first, we have detected a lack of comprehensive theoretical models based on "grand theories", secondly, we have discovered an overemphasis of "good" values, like openness and trust, that help organisations to learn. And thirdly, we have to recognise…

Professional Learning Communities (PLCs) are places where teachers work with intentionality to improve their own craft for the benefit of students. Teachers and administrators study collaboratively and analyze student learning results to improve academic achievement for all students. Administrators working to implement PLCs seek to expand…

Understanding the dynamic behaviour of organisations is challenging and this study uses a model of complex adaptive systems as a generative metaphor to address this challenge. The research question addressed is: How might a conceptual model of complex adaptive systems be used to assist in understanding the dynamic nature of organisations? Using an…

Grounded in the work of W. Edwards Deming, this article describes the basics of systems thinking, viewing a business as a system, and contrasts improving a system with solving a problem. The article uses the human body as a metaphor to describe the various aspects of viewing a business as a system at the concept level and maps the Deming cycle,…

Regional accrediting agencies today require higher education institutions to develop and demonstrate a culture of evidence-based decision-making and improvement as part of its emphasis on effectiveness. However, scant literature or examples exist to guide colleges and universities in developing such a culture. Cultural change is usually prompted…

School improvement might be initiated by state or district mandate, or it might be motivated by the concerns of school personnel. Teachers and administrators frequently enter the process with some idea of what needs to be reformed or improved, but issues can be overemphasized or overlooked if the process does not begin with a comprehensive needs…

As part of its work to advance the multiple pathways approach to high school education, the James Irvine Foundation engaged the Bridgespan Group to develop a framework for assessing the nature and needs of the fields in which nonprofits operate. These agents of change often struggle to understand how to focus their field-building investments and…