Presents an evaluation of reference services at the University of Arizona Libraries that used a combination of surveys, focus groups, and unobtrusive observation worksheets with a small sample of students. It was found that, overall, students were very pleased with the reference desk. Needs for improvement and plans for action are summarized.…

Investigated factors influencing undergraduates' self-reported satisfaction with their information literacy skills at the University of Wisconsin-Madison. Regression analysis revealed that students of color, students satisfied with campus library facilities, and students engaged in interactions with faculty reported greatest satisfaction with…

Looks at 141 high-performing library media centers, providing statistics on grade levels and regions served, services offered, collection size and local expenditures, expenditures from all sources, librarian/teacher instructional planning by grade and service level, principal communication and service level, program services and communication, and…

Analysis of user surveys at Texas A&M University indicated service is rated highest at the reference desk with 80.4% satisfied, while 55.3% found what they needed at the information desk and 55.3% in the database room. Although the information desk referred 62.5% to other sources, only 46.4% were satisfied with the referral. Includes survey…

Discusses the strengths and weaknesses of patrons and reference librarians as sources of data for the evaluation of the effectiveness of answers to reference questions. Describes the Wisconsin-Ohio Reference Evaluation program and considers staffing patterns, time spent, collection size, and bibliographic instruction. Reference Transaction…

As players in the delivery of services and online information, libraries are in the best position to use staff expertise and the technology they have developed to foster community awareness of social, professional and commercial interactions on the internet. Historically, libraries have been progressive institutions, undertaking constant…

This second part of an analysis of scientific and technical information (STI) services in Australia considers their development in the context of discipline formation in information management. The case studies used are the STI services from Part I. A case study protocol is used to consider the extent to which the development of the services may…

In light of the new emphasis on information literacy, this research updates previous studies and explores current practices in first year library instruction and programming. Academic librarians are reaching out to freshmen seminar programs, first year orientations, Introduction to College courses, and English composition courses to integrate…

This construct for collection development as it relates to Native American resources utilizes Thomas Mann's "Library Research Methods" (1993) concepts of the Traditional Model, the Actual-Practice Model, and the Principle of Least Effort to organize recommendations for both strategies and resources. The three-pronged hierarchical approach to…

Academic branch libraries located at a distance from the parent institution often face unique challenges in meeting users' needs for scholarly information. This is especially true for distant branch libraries that do not have a specialized function or collection, but who often face the challenge of meeting users' needs for scholarly materials…

The resource typologies proposed in the new standard, "Resource Description and Access" (RDA), are evaluated in the context of a particular university library catalogue through two card-sort exercises. Although it was found that end-users recognised the content and carrier aspects of the resource types as listed in RDA, they did not…

The Coalition for Networked Information (CNI) enabled the Association of Research Libraries (ARL) to develop increased visibility among leaders shaping the development of the Internet. It also provided a mechanism for ARL member institutions and others to engage in partnership strategies to develop projects that would bring digital content and…

This paper briefly describes the structure of the national higher education association community, discusses the role of coalitions in collective advocacy, and reviews collaborations between the Association of American Universities (AAU) and the Association of Research Libraries (ARL) carried out during the tenure of ARL Executive Director Duane…

The Association of Research Libraries (ARL) has a long history of leadership as an important membership organization serving the research library community. A reading of its history highlights a substantial shift in its methods of community leadership in recent decades. Historically, like most membership organizations, ARL was largely focused on…

Digital repositories are new tools for documenting the accumulated scholarly work produced at academic institutions and disseminating that material broadly via the internet. Digital repositories support all file types and can be adapted to meet the custom design specifications of individual institutions. A section for community engagement…