Purpose: This paper aims to present an in-depth case study with student perceptions of service quality, discussing the relevance of these perceptions for the important issue of quality improvement in higher education. Design/methodology/approach: The paper presents institutional research carried out in a multi-campus system in Spain made up of…

Introduction: Pennsylvania's Improving Performance in Practice (IPIP) program is administered by the Pennsylvania (PA) chapters of the American Academy of Family Physicians, American College of Physicians, and American Academy of Pediatrics. The project has provided coaching, monthly measurement, and patient registry support for 155 primary-care…

Te Kotahitanga is a research and professional development project that aims to support teachers to raise the achievement of New Zealand's indigenous Maori students in public/mainstream classrooms. An Effective Teaching Profile, developed from the voices of Maori students, their families, principals and some of their teachers, provides direction…

Every year, "Diplomas Count" takes a careful look at nationwide trends related to high graduation. This year, they have titled their report "Graduation by the Numbers--Putting Data to Work for Student Success." This year's research shows that today's graduation climate is a tough one, particularly for minority students and…

Networks aiming for fundamental changes bring together a variety of actors who are part and parcel of a problematic context. These system innovation projects need to be accompanied by a monitoring and evaluation approach that supports and maintains reflexivity to be able to deal with uncertainties and conflicts while challenging current practices…

In January 2010, the Rhode Island Department of Education (RIDE) identified Central Falls High School (CFHS) as one of the state's persistently lowest-achieving schools. The Central Falls School District (CFSD) and the Central Falls Teachers Union (CFTU) considered the transformation model but could not come to an agreement initially around…

Education Law Section 3012-c requires a new performance evaluation system for classroom teachers ("teachers") and building principals ("principals"). New York State will implement a statewide comprehensive evaluation system for school districts and boards of cooperative educational services (BOCES). The evaluation system is…

The lack of diversity in the teaching force is troubling for several reasons. Fewer minority teachers may indicate that few minorities are interested in pursuing a career in teaching. The low number of minority teachers also may indicate that there are fewer minority candidates with the skills and qualifications to enter the field. The inability…

The Common Core State Standards for Mathematics (CCSSM) were developed as part of a broader effort coordinated by the National Governors Association Center for Best Practices and the Council of Chief State School Officers to develop common state standards in key subjects. Released in 2010, the CCSSM are intended to provide a blueprint for the…

Although study abroad trips provide an opportunity for affective and cognitive learning, it is largely assumed that they improve learning outcomes. The purpose of this study is to determine whether a study abroad field trip improved cognitive learning by comparing test performance between the study abroad participants (n = 20) and their peers who…

While there is clear evidence that using classroom assessment for learning can improve learning significantly, research has demonstrated that it is particularly challenging for secondary teachers to change their practices in an assessment for learning direction. Many factors have been suggested as inhibiting change in these schools. Some studies…

This article illustrates standards blending, the integration of core academic and school counseling standards, as a culturally alert responsive services strategy to assist in closing the achievement gap while also enhancing employability skills and culturally salient career competencies. The responsive services intervention described in this…

Countless reports have analyzed the impact of the No Child Left Behind Act of 2001 on teacher quality and student achievement. What many of these reports truly leave behind, however, is the reality that state governments--not the federal government--have the strongest impact on the work of America's 3.1 million teachers. With that in mind, three…

The "State Teacher Policy Yearbook" examines what is arguably the single most powerful authority over the teaching profession: state government. This Colorado edition of the National Council on Teacher Quality's (NCTQ's) "State Teacher Policy Yearbook" is the first of what will be an annual look at the status of state policies…

The Circulation Services Department at the University of Central Florida Libraries reports on leadership and training initiatives that resulted in a number of service-enhancing projects implemented by a highly motivated and involved staff. Key elements in reinvigorating the department included a change in leadership philosophy, increased…