Total Quality Management methods can build on conventional performance indicators to enhance their usefulness in monitoring and improving quality and effectiveness in higher education institutions. Experience with these methods at colleges and universities, particularly in several academic and administrative areas at Pennsylvania State University,…

Implementation of a job development program within the personnel administration function of an Australian university is evaluated. The program, following principles of the Total Quality Management approach, was found to have favorable impact on a number of work-related variables, in comparison with the traditional approach used in another…

The Government Accounting Standards Board notion of service efforts and accomplishments reporting is one step in a process of managing for results that includes strategic planning, development and use of performance measures of managing ongoing programs, and outputs to budgetary appropriation. Reports a trial application to one school district.…

College administrators often overlook the valuable assistance than can be provided by the college internal audit unit as they implement principles of total quality management. This unit is in a good position to conduct performance audits of departments and programs, the results of which can provide meaningful information to assist in…

Demonstrates the use of foundational elements of Keiretsu to construct a feasible model for the effective and efficient use of technology in distance education. Six major models of distance education are described; and concerns in distance education are discussed, including access, human interaction, fiscal concerns, and technology concerns. (16…

This evaluation of means of accessing data on the U.S. Census Bureau CD-ROM Test Disc 2 describes computer hardware configurations considered in determining the most efficient method of manipulating the data, and mentions software options. Two dBASE configurations are compared, and it is concluded that the 80386 is essential for efficient…

As Total Quality Management teams work to improve organizational processes, several types of facilitators emerge: the director, the workhorse, and the cheerleader. Experience at the University of Kansas illustrates how different facilitator styles can affect team learning. (MSE)

Rio Salado Community College (Arizona) uses Total Quality Management tools for four purposes: meeting facilitation; process definition; project selection; and data gathering and analysis. Implementation has helped clarify major issues and depersonalize problems, allowing the continuous improvement team or other group to move forward. (MSE)

Central Connecticut State University's unsuccessful experience with applying the Total Quality Management (TQM) approach to its first-year mailing process illustrates the crucial role that appropriate and thorough training in TQM principles plays in success. Committee membership and processes were also inadequately planned. (MSE)

During a time of administrative reorganization at the University of Pittsburgh (Pennsylvania), the efforts of a team preparing to implement the Total Quality Management approach were suspended. Problems encountered included flaws in organizational structure, insufficient communication, hidden agendas, deteriorating relationships, limited…

Discusses the use of natural language processing to help organize multimedia data. The MARIE system, which uses captions to embody the classificatory information and heuristic advice necessary to search a database of photographs, is explained. Advantages include improved speed of access and the ability for improved user interaction. (Contains 21…

Discusses a research design course in which undergraduates were taught to program microcomputers for the control of experimental tasks. Describes the teaching approach for the three-hour course unit, along with the experimental tasks that were performed. Reports that students ranked the programing of experimental tasks as important as other…

A Pennsylvania State University planner who sat in on an introductory physics course as part of a Total Quality Management/Continuous Quality Improvement (CQI) effort reflects on the experience and discusses insights gained about the link between CQI and the quality of undergraduate instruction. (MSE)

The Finance Analysis Model builds a computerized reporting system that can separate costs by organizational setting, by function, by type or level of school, by individual schools, and by program. When these costs are cross-tabulated at each school, decision makers can communicate about how resources are being allocated and used. (7 tables, 15…

Higher education systems in a number of countries are experimenting with programs that measure and enhance educational quality. Experiences suggest that the most successful quality assurance programs are initiated, maintained, and enhanced through the professional commitment of the faculty, not through quality assurance systems, administrative…