The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…

During the last decades, digital competence has become essential at workplace. Nowadays, it is difficult to find a job where no ICT skills are required. At the same time, there is a lack of ecosystems for adult reskilling in digital competence. Moreover, most of them do not use of a common language and terminology, decreasing the possibilities of…

Background: Authentic assessment and two-stage exams have recently received attention; however, they are rarely used together. We reimagine assessment by integrating an authentic, computer-based assessment into the structure of a two-stage exam in a large engineering class. Purpose: We seek to identify ways that such assessment extends classroom…

The purpose of this article is to review the literature on the issue of grading as a method and technique of expressing students' performance in terms of school reality. Initially, a growing concern about the role of assessment of student's performance in the learning and, generally, in the educational process, is highlighted. Subsequently, the…

This descriptive research study aimed to assess the management of the existing policies, guidelines, and procedures on the implementation of the interdisciplinary approach in performance-based assessment (IAPA) before and during Coronavirus disease (COVID-19) as a basis for proposing improvements for its implementation in the "new…

Fitting wrongly specified models to observed data may lead to invalid inferences about the model parameters of interest. The current study investigated the performance of the posterior predictive model checking (PPMC) approach in detecting model-data misfit of the hierarchical rater model (HRM). The HRM is a rater-mediated model that incorporates…

In the United States, textbook cost affects student debt and student success. To reduce textbook costs for students, the California legislature provided funding for Zero Textbook Cost programs. In the study, the researcher examined group differences based on Textbook Type, Zero Textbook Cost, and Non-Zero Textbook Cost in public speaking course…

This paper presents a comparative study between the Brazilian and Dutch national evaluation systems of research and graduate education. Science systems can be as distinct as the social-economic circumstances, established governance, and cultural realities of each country, and both evaluation systems under analysis were developed from very…

The study used phenomenology to examine teacher candidates' metaphorical perceptions for measurement and evaluation practices in distance education. 210 teacher candidates at a foundation university in Istanbul were included in the study group. Researchers collected data using a three-part form. The first part gathered demographic information, the…

Purpose: This study delves into the effectiveness of local service providers (LSP) in improving production outcomes of small-scale aquaculture farmers in Bangladesh. Design/methodology/approach: To gauge the effectiveness of LSPs, the research employs a performance-based assessment approach, focusing on 1653 fish farming households distributed…

Integrated Performance Assessments (IPAs) are increasingly prevalent in world language instruction. While researchers have investigated various dimensions of IPAs, only one previous study has analyzed the discursive content of associated teacher-learner co-constructive feedback sessions (Adair-Hauck & Troyan, 2013). The present study examines…

This article provides a model for robust student affairs program assessment using diverse data sources, multiple outcomes, propensity score matching, and cost analysis. Contemporary outcome-based assessment in student affairs requires equity-minded approaches paired with methods that support causal inference and actionable results. As a guide for…

Mathematics is often presented as a neutral language of numbers, yet the ways in which ideas are recognised, interrogated, redesigned, and judged are deeply political. I synthesise critical pedagogy, Critical Mathematics Education, and decolonial scholarship to propose an epistemic-legitimation cycle with four stages. Through two vignettes: an…

To address growing K-12 teacher shortages, many districts are hiring emergency certified teachers at higher rates than in the past. Yet, little empirical research evaluates the performance of emergency certified teachers. In this study, we estimate the relationship between certification status and teacher evaluation scores (n = 1,312) in a large…

Assessment practices have been increasingly informed by a range of philosophical positions. While generally beneficial, the addition of options can lead to misalignment in the philosophical assumptions associated with different features of assessment (e.g., the nature of constructs and competence, ways of assessing, validation approaches). Such…