An interpretive and ethnographic approach to human communication study, using naturalistic or participant observer techniques, is particularly useful in intercultural contexts. The basic ideas undergirding this approach are (1) that the researcher is the instrument of inquiry, (2) that humane considerations are more important than investigating…

Arguing that by identifying rules, researchers can understand and explain behavioral and communicative processes in specific contexts, this paper outlines a formal method for conducting a rules analysis of a conflict case. The first section of the paper defines and summarizes the basic concepts relating to conflict, organizational groups, and…

A study investigated the relationship between self-perceived intercultural competence and previous intercultural experience among three groups of student sojourners. Subjects, 179 undergraduate intercultural communication students at a large midwestern university, and with varying degrees of intercultural experience (none; less than three months;…

Noting that language is a powerful symbolic activity in need of attention in the organizational research realm, this paper examines language research in organizational settings across three nonfunctionalist paradigms: the interpretive, the radical humanist, and the radical structuralist. Within each paradigm, the paper discusses theoretical…

A study examined how organizational members describe their use and perceptions of electronic mail systems. Fifty-five subjects with access to electronic mail systems were interviewed at two organizations. Results indicated that subjects used the electronic mail system in the following ways: 84% for memos, notes, and correspondence; 53% for voice…

A study explored ways of improving satisfying and dissatisfying conversations in order to have more effective interethnic communication. Specifically, research questions based in accommodation theory addressed what blacks feel could be done to improve both successful and unsuccessful conversations with whites. Twenty-four undergraduates at a…

The "process option" approach for speech students should be expanded through the development of a learning context in which (1) topic development replaces last minute subject selection through the spoken equivalent of freewriting, (2) the revision process of writing occurs in preparation for delivered speeches, (3) student/teacher…

Research has shown that communication apprehension (CA) has an impact on academic achievement over and beyond intelligence, type of performance-oriented class, language proficiency, and amount of verbal activity. A study explored the idea that this relationship is context-based by examining the impact of CA in the generalized contexts of small…

The Department of Defense (DOD) has undertaken major research and development programs to improve the quality of their documentation, yet there continue to be major deficiencies in the quality of the manuals produced. In an attempt to identify factors in the design and development process that may be contributing to such deficiencies, this project…

Acknowledging that the Latin American cultural concept of "machismo" influences the way in which Brazilian managers tend to use authority rather than communication when resolving disputes with subordinates, a study compared Brazilian and American male managers' self-reported preferences for resolving disputes with employees and peer…

This report describes results of contingency-table analyses conducted on four types of black families. Eight families from a sample of 30 families who had been filmed on four occasions during evening meals are discussed as case studies. Two families chosen from each cell of a 2 x 2 factorial design consisting of family structure (one versus two…

The relationship between interpersonal needs and communication in conflict management style messages was investigated in a study to discover the magnitude and direction of the relationship between three interpersonal needs--inclusion, control, and affection--and three styles of conflict management messages--focus on self, focus on issue, and focus…

Interpersonal communication can be viewed in terms of an aggressive-nonaggressive continuum. Past research has often focused on nonaggressive forms of interpersonal communication, such as understanding how people get to know one another, how trust and intimacy develop, and the role of self-disclosure in relationship development. However,…

Intended as an aid to researchers who must decide which measurement techniques to use in the study of organizational communication, this paper describes and analyzes three of the most widely used data collection instruments: the Communication Audit Survey Questionnaire (CAS), the Communication Satisfaction Questionnaire (CSQ), and the…

A selective review of research dealing with emerging organizational electronic communication technologies from the communication, management, and organizational psychology literature was divided into four categories: word processing, electronic mail, computer conferencing, and teleconferencing (audio/video). The analysis was directed specifically…