Background: In partnership with PHSS, a community care agency in London, Ontario, we describe the person-centred planning model. Person-centred plans (PCPs) are mandated in the community care sector and created annually through discussions with the person-supported, staff, family/friends and community members. PCPs are individualised, integrated into daily activities and contribute towards larger goals. Methods: We interviewed 18 persons-supported and one family member. Participants were individuals with developmental, medical, or complex physical needs and supported by PHSS. We explored goals, accomplishments, the individualisation of PCPs, experiences with the process, and supports/barriers. Results: PCPs are tailored to the person-supported's needs and preferences, linked to daily activities, and guide larger goals. PCPs are facilitated by the person-supported's goals and capacity and organisational factors (e.g., funding, staffing). Conclusions: This study evaluates person-centred planning from the perspectives of persons-supported, providing insights to enhance these processes within community care settings.