The increased use of technology has not decreased the need for soft skills, which are critical for companies that provide interchangeable products and services. Employers are looking to recruit applicants with technical and soft skills, but research has revealed that new hire soft skills are not meeting employers' expectations. Employers expect…

Fresh graduates often face significant uncertainty due to the intangible complexities of employment, a lack of adequate service orientation, and delayed realization of long-term benefits. This study investigates the relationship between the quality of experiential value and its impact on the loyalty of young workers. The research was conducted on…

This article presents marketing educators with an approach to teaching an undergraduate services marketing class with a unique emphasis on service design. As part of the class, the content on services marketing fundamentals is blended with a detailed discussion of service design. Additionally, hands-on experience with the service design process is…

Films provide many memorable scenes of care that both shape and reinforce ideas about who deserves care, how carers should behave, and what kinds of people appear 'naturally' suited to the labors of caring for children, the sick, the elderly and the disabled (namely women). My specific interest here is in films about migrant domestic workers in…

This study aims to explain how language plays a significant role in improving the performance of regional development banks in Indonesia. The method used was qualitative with a questionnaire instrument involving 6 regional development banks in Indonesia. Some of the main findings are 24 statements were found, 19 of which fall into 5 categories,…

The U.S. service industry has struggled significantly with retaining workers following the COVID-19 pandemic. The pandemic resulted in hundreds of thousands of job losses due to closures in accommodations and food service businesses, followed by a record high percentage of voluntary resignations among service industry workers. This explanatory…

Purpose: Cultivation of a learning culture and subsequent enhancements in employee performance can be translated through employee engagement. This study aims to examine the mediating role of employee engagement in the relationship between the learning culture and employee performance. Design/methodology/approach: This research adopted a…

For administrators of higher education public service and outreach (PSO) units at public research institutions, the opportunities for service to their states are broad. These administrators' efforts in research, technical assistance, and training address critical needs in their states. Yet all units face limited resources, and the administrators…

CAEL's Bridging The Talent Gap (BTTG) Employee Survey is a nationally proven powerful tool for employers who want to support the career and education aspirations of their workers. The results help employers, employees, learning providers and community stakeholders identify interest in education and training, opportunities for regional partnership,…

The study examines the effects of work-from-home (WFH) on working mothers in India, characterized by a patriarchal mindset, during the COVID-19 pandemic. A survey involving 560 mothers from various sectors, all utilizing WFH due to pandemic measures, was conducted. A moderated mediated model was analyzed in the quantitative study using structural…

This study investigates the impact of customer willingness to communicate in a second language on the development of employee language skills, with employee oral communication aspiration as a mediator. Additionally, it explores the moderating roles of customer retention management and consumer brand relationship quality in these relationships. The…

Women students are entering mortuary science programs, being retained, and graduating at much higher rates than ever before. This is despite research that shows women in science-related programs often face discrimination and other barriers to degree completion (Bailey & DiPrete 2016; Jesse 2006; Shauman 2016; Steele et al., 2002; Title IX at…

Purpose: The purpose of this paper is to determine the relationships between learning opportunities, person-organization fit, self-directedness career attitude and job hopping among generation Y employees in Malaysian small medium enterprise (SME) service sectors. Design/methodology/approach: Research data was gathered from a sample of 203…

In this paper, we argue that critical applied linguists must work towards the materially transformative, dialogic inclusion of marginalized voices in order to create more just social relations. We show how a spatiotemporal theorization of voice as materially situated and discursively imaginative can enable a more holistic approach to including…

Introduction: Healthcare, early education, and domestic (HEED) fields refer to feminine-typed care-oriented workforce domains. HEED fields remain dominated by women, yet this disparity and its developmental antecedents are often overlooked. This study investigated factors associated with early adolescents' interest in HEED professions. Methods: US…