The purpose of this study is to understand how selected insurance practitioners learn and developed in their practices setting. The selected insurance practitioners (collectively customer service representatives, insurance agents, and risk managers) are responsible for the counseling and placement of insurance products and the implementation of…

This study aimed at developing a course based on the level and the needs of second-grade tourism students at a vocational school in Turkey. Two data collection instruments, a needs analysis and an oral interview, were used to reveal students' level of English and their needs. It was found that the average level of English in the classroom is A2…

Using store-level and aggregated Consumer Price Index data, we show that restaurant prices rise in response to minimum wage increases under several sources of identifying variation. We introduce a general model of employment determination that implies minimum wage hikes cause prices to rise in competitive labor markets but potentially fall in…

As the seventh in a series of reports resulting from an ongoing review and evaluation of the Department of Labor's implementation of the Emergency Employment Act (EEA) of 1971, the report cites jobs in public service areas provided by EEA funds: law enforcement, education, public works and transportation, health and hospitals, environmental…

This textbook is third in a series of readers portraying people who have served their community. This volume focuses on public servants, including the policeman, the postman, the fireman, the street cleaner, the garbage collector, and the ash and rubbish collector. In the study of these various people the threefold idea of dependence,…

The second in a series of three articles comments on training in Local Government, the National Health Service, the Armed Services, and the Civil Service in Great Britain. (EB)

As work traditionally located in the private sphere, wedding planning, like other domestic functions, has become commodified. Building upon Hochschild's work on the commercialization of intimate life, this article explores the relationship of feminism to the commercial spirit of intimate life to understand wedding planning as a commodified…

Purpose: The purpose of this research is to identify key factors influencing employee learning from the perspective of owners/managers. Design/methodology/research: Data were gathered from owners/managers in a total of 27 small manufacturing and services firms through interviews and analysed using content analytic procedures. Findings: The…

This study addresses managers' awareness and familiarity with Total Quality Management (TQM). Eighteen (18) semi-structured, in-depth interviews were conducted with managers working in a variety of service organizations in Greece. The major argument of the study is that although the acronym TQM and some of its concepts and practices are known by a…

Customer orientation is strongly visible in the visions and strategies of most organizations, but how do these visions and strategies move from intentions to practice? This question provides the focus for this research which aims to acquire deeper insights into this process. The point of departure is the change in perspective from a product to a…

Addressed to the personal and public service occupations teacher, this guide is intended to provide appropriate information, viewpoints, and attitudes regarding the metric system and to make suggestions regarding presentation of the material in the classroom. An introductory section on teaching suggestions emphasizes the need for a "think metric"…

Discusses the importance of feedback in service occupations and looks at Thomas J. Connellan's six principles on the use of feedback, reward, and recognition. (JOW)

Provides an overview of the Job Corps, AmeriCorps, and the Peace Corps including purpose, individual qualifications for entry, program highlights, and advantages and disadvantages of serving in one of them. (JOW)

This paper examines the notion of the student as a customer in a university, focusing on the perceptions of academic staff. Changes in the higher education sector in recent years have significantly reduced the differences between universities and other types of organisations and it has been argued that students have become "consumers" of…

This paper will address the role of early-modern (1550-1800) English servants in the training and education of the children residing in the households in which these servants worked. Some resident servants were employed primarily, if not solely, to educate the children of their masters and mistresses. These tutors, governesses and chaplains are…