The MIT Libraries enthusiastically implemented real-time online reference service in September 2001. After 15 months, Ask Us!--Live was suspended due to ongoing software problems. This article describes the four-part assessment of the service with recommendations for the future. (Contains 6 figures and 21 notes.)

Driven by studies showing that Millennials (ages 18-24) have adopted IM (instant messaging) as a standard communications medium, many libraries are reaching out to their own patrons in this way. At the same time, some of these libraries have invested thousands of dollars in vendor-based chat reference solutions that provide duplicate…

This article reports on a six-week online capacity learning and telementoring program at the Universities of the Canary Islands. Firstly, the authors give their view of online training and mentorship perspectives. They structure the argument introducing concepts about the mentor method. Simultaneously, the empirical project is illustrated with a…

The "computers are social actors" paradigm asserts that human-to-computer interactions are fundamentally social responses. Earlier research has shown that effective management of the social presence in user interface design can improve user engagement and motivation. Much of this research has focused on adult subjects. This study…

The integration of socially responsible online citizenship into the pedagogical practices in the elementary classroom is challenging, but necessary. Online activities, such as writing letters to political leaders or communicating with an expert on a community issue, offer students the opportunity to improve their writing skills while advancing…

In an effort to prepare future educators to function effectively through interdependence in the global community, teacher education programs provide students and faculty members with experiences that foster the development of intercultural understanding. This article reports on an international educational partnership developed by the senior…

Cyberbullying is the use of electronic information such as e-mail and other digital age tools to bully or harass individuals. Cyberbullies post angry and vulgar messages in online "flaming" wars or hack into a peer's e-mail account to wreak havoc, assaulting the reputations and already fragile egos of their young victims. The devastating effects…

The engine of this report is "An Educational Technology and Instructional Communications Technology Survey" that attempts to probe the impact of new technologies on educators in Brunei Darussalam. The overall purpose of the survey and the accompanying report is to conduct a preliminary needs analysis pertinent to the adoption and…

Intercultural understanding is a prerequisite for peaceful local and global citizenship, especially in South African society where prejudice and negative stereotypes were previously the order of the day because of official separatism. It is therefore crucial to teach intercultural understanding in South Africa. I report with commentary on a…

This paper addresses the concept of blended learning, an approach that has been gaining popularity in recent years with the advancement of computer-mediated training solutions. It begins with an effort to define blended learning and a description of its historical context. A discussion of blended learning as a learner-centric approach follows,…

The Communities of Practice approach offers state agency personnel a lens for exploring the human aspects of problems. They can be used as a technical assistance approach for bringing together multiple stakeholders to address complex issues facing special education. The IDEA Partnership has pioneered the use of a website for its national…

This fourth edition of the New Media Consortium's (NMC) annual "Horizon Report" describes the continuing work of the Horizon Project, a research-oriented effort that seeks to identify and describe emerging technologies likely to have a large impact on teaching, learning, or creative expression within higher education. Drawing on ongoing…

Survey data from 174 university students are presented, on a scale designed to measure preference for absolute knowledge and perspective in instruction, including online discussions. Results demonstrate a strong effect of class level such that students in lower grade levels reported a greater preference for instruction involving unambiguous…

We examine the effect of online Argumentation Vee Diagrams (AVDs) on the quality of students' argumentation during asynchronous, online discussions. With AVDs, students develop arguments on both sides of a controversial issue and then develop an integrated, overall final conclusion. In this study, students used AVDs individually before composing…

In this article we discuss findings from a case-study related to the distance education of teachers of Italian as a second/foreign language. This case-study has examined interactions among teachers during their discussions in a web-forum exploiting the model of content analysis proposed in the "Practical Inquiry Model" by Garrison, Anderson, and…