Learning does not stop when an individual leaves formal education, but becomes increasingly informal, and deeply embedded within other activities such as work. This article describes the challenges of informal learning in knowledge intensive industries, highlighting the important role of personal learning networks. The article argues that…

Background: Challenging behaviour of clients influences emotional wellbeing of staff; this in turn affects levels of staff engagement and avoidance within interactions with clients. The main goal of this study was to investigate to what extent levels of staff engagement and staff avoidance are related to challenging and desirable client behaviours…

Each fall the Statistical Research Center (SRC) conducts its Survey of Enrollments and Degrees, which asks all degree-granting physics and astronomy departments in the U.S. to provide information concerning the number of students they have enrolled and the counts of recent degree recipients. In connection with this survey, SRC asks for the names…

Purpose: The purpose of this paper is to propose a theoretical model that links the major antecedents, outcomes, and moderators of employee engagement. Design/methodology/approach: This paper uses the first part of Dubin's two-part, eight-step theory-building methodology, and builds on existing research and empirical studies on engagement. In…

Purpose: Despite the claim that internal corporate social responsibility plays an important role, the understanding of this phenomenon has been neglected. This paper intends to contribute to fill this gap by looking into the relation between CSR and employee engagement. Design/methodology/approach: A survey research was conducted and three…

The early 1980s were disruptive for computing. In many countries, the set of persons who regularly used computing expanded rapidly from a tiny and homogeneous set of data processing professionals to include nearly everyone. The dawn of the "new user" entrained challenges for training and instructional design: the economics of smaller…

In this article, the author talks about the role and functions of a process server. The job of a process server is to hand deliver legal documents to the people involved in court cases. These legal documents range from a summons to appear in court to a subpoena for producing evidence. Process serving can involve risk, as some people take out their…

When ISA-The Association of Learning Providers honored its "First Generation Legends" at its Annual Business Retreat this past spring, it was a gathering of some of the Who's Who of the learning industry. In this article, ten of the training industry's most successful professionals reveal their success drivers and talk about how to effectively…

"Stop and Go" (SG) is a group counselling concept developed for employees in transition. The SG approach has its main roots in relational psychology. This article explores the ecology and the dynamics of the SG process including the simultaneous presence of societal and social ('meso') factors, as well as the individual…

Involvement in work-related learning seems to be more complex than a simple supply-demand fit. An interplay of several factors can influence this involvement at different stages of the decision-making process of the employee. The aim of this systematic review is to examine which antecedents of work-related learning have been identified in previous…

Many scholars of organizational socialization have argued that the interaction between newcomers and more experienced members in an organization is the main channel through which newcomers can learn their roles in the organization. This study examined how the newcomers' leader-member and social network relationships related to their role…

Purpose: The aim of this paper is to develop a theoretical framework and conduct an empirical study across different service sectors to investigate the inter-relationships between organizational learning culture, employee job satisfaction and their impact on customer satisfaction. It also aims to examine an individual-level variable (educational…

Purpose: Several studies have pointed out the importance of work-family enrichment (WFE) for individuals' well-being and organizations and for this reason, it seems important to understand how organizations may promote it. This study attempts to understand the role of organizational resources and, particularly, of opportunities for professional…

A new and promising area of research has recently emerged in the field of career development: career competencies. The present article provides a framework of career competencies that integrates several perspectives from the literature. The framework distinguishes between reflective, communicative, and behavioral career competencies. Six career…

The Council for Adult and Experiential Learning (CAEL) created this document in response to an increased amount of requests for effective career development strategies that target the entry and mid-level workforce. These requests came from a number of different industry sectors throughout the country. This paper summarizes all of those requests,…