Purpose: The purpose of this paper is to review the dimensions of service quality used in different countries across the world, especially in the higher education sector. Design/methodology/approach: Content analysis is used to get a comprehensive insight of the studies accumulated from some of the selected databases such as Emerald Insight, Ebsco…

Dynamic Assessment (DA) is proposed as a workable diagnostic tool in second or foreign language context. Compared to traditional non-dynamic testing, DA presents a more comprehensive account of human beings' abilities through addressing both the fully internalized abilities and the abilities that are in the process of being internalized. However,…

Learners in the process of developing complex skills need a rich mental model of what such skills entail. Textual analytics rubrics (TR) are a widely used instrument to support formative assessment of complex skills, supporting feedback, reflection, and thus mental model development of complex skills. However, the textual nature of a rubric limits…

In this paper, we have reviewed and analyzed literature textbooks at the pre-university level, respectively in the high school. In this research, we have examined the way these texts are analyzed (the pedagogical apparatus as it is otherwise called). Such work is done considering the requirements of the latter to fulfill certain competencies…

In the study, the effect of hierarchical vocabulary activities prepared in accordance with Gass's Second Language Acquisition Model developed by Ates (2016) on students' written expression skills and writing anxiety was investigated. While the determined target words were taught to the experimental group with hierarchical vocabulary activities,…

It is an easily observed reality that the typical college/university student is extremely comfortable with the use of technology and particularly with the use of the Internet. The authors contend that this fact almost requires that instructors of finance classes incorporate the use of web-based financial resources into their in-class presentations…

Capturing progression in students' formal knowledge and employability skills is essential in higher education but evokes questions concerning how to assess and monitor progression. While methods for capturing students' formal knowledge progression have traditionally been at the forefront, methods for capturing employability skills have been less…

When the coronavirus pandemic was declared a public health crisis in March 2020, school psychologists were forced into situations where face-to-face interaction with their students was discouraged and in some cases, prohibited. Consequently, the traditional practice of school psychology abruptly ended. Individualized Education Plans (IEP) and…

The purpose of this study was to examine how small groups of students in an introductory undergraduate chemistry course construct CERs and the influence of race, gender, and perceived status during this construction. The small groups of students engaged in three chemistry activities that required them to generate a claim, evidence, and reasoning…

Algebra 1 is a gatekeeper course with profound implications for students' academic and professional success. This study examines the implications of teaching Algebra 1 through a standardized, fully online, asynchronous course developed by one of the largest online course vendors in the United States in alignment with Common Core State Standards…

Teachers' assessment literacy and beliefs contribute to encouraging or undermining students' learning; therefore, investigating such literacy to fulfill the teachers' training needs is essential. This quantitative survey study investigated the current level of 152 English as a Foreign Language (EFL) teachers' writing assessment literacy (WAL) in…

This study deals with the experience of prospective teachers of Turkish in creating activities by using strategies suitable for verbal communication skills and designing an assessment tool to evaluate such activities. The aim of this study is to provide the participants with the necessary knowledge about activity designing strategies as well as to…

This study employed a mixed-design approach and the Many-Facet Rasch Measurement (MFRM) framework to investigate whether rater bias occurred between the onscreen scoring (OSS) mode and the paper-based scoring (PBS) mode. Nine human raters analytically marked scanned scripts and paper scripts using a six-category (i.e., six-criterion) rating…

Despite the ubiquity and complexity of grading, there is limited contemporary research on grading students in schools. There is, however, an outpouring of publications and consultants promoting new approaches. Many eliminate effort and behavior scores, remove the zero, adopt a four-point system, advocate rubrics, or promote their own software…

Growth in online course delivery has created challenges and opportunities for academic librarians. Working with an online undergraduate course for adult students, three academic librarians revised their model for embedded practice, focusing on high touch and quality contact with the students. Using a citation analysis of final papers collected…