As colleges and universities across the United States continue to grapple with enrollment challenges, many are embracing the concept of customer service as way to improve the student experience and positively impact retention. However, as many institutions of higher education begin to evaluate their own organizational structure, the notion of…

Determining the content type preferences of adult learners in online learning environments makes important contributions to presenting adaptive content to adults. In this research, content type preferences and interaction patterns of adults in online learning environments were determined. Video, interactive video, textual content, presentation,…

This qualitative descriptive study explored the experiences and perceptions of older, self-employed workers born before 1980 regarding computer self-efficacy related to communication technology before and during the COVID-19 pandemic. The findings of this study provided insight into their perception of age as an influencer on their use of…

The COVID-19 pandemic touched the world on an unprecedented scale, producing worldwide disruptions socially, economically, and culturally creating engagement challenges for federal employees. The problem is COVID-19 has impacted the engagement levels of government employees. This research is important as it promotes awareness of COVID-19 and…

Some educational organizations still use traditional talent development methods that do not correspond to the preferences of millennial employees. Identifying the influence of mentoring on job performance among individual employees of the millennial generation may be especially useful as this generational cohort is the largest in the workforce.…

Purpose: The purpose of this study consisted of an organisational development intervention in a growing small and medium-sized enterprises (SME) where the top management's objective was to become an attractive workplace for the next generation of employees. The central problem is how to develop a smart working environment (SWE) based on the needs…

School inspections are a common feature of education systems across the world. These involve trained professionals visiting schools and reaching judgements about the quality of education they provide. Yet there is currently little academic research investigating the consistency of school inspections, including how judgements vary across inspectors…

We demonstrate the ways an improvisational dance workshop provided the opportunity for university students to be autonomous actors and engage in embodied sense-making through dance--two key parts of the conceptualization of enactive cognition. As part of a Design-Based Research project, we use Interaction Analysis to present examples of using…

The purpose of this qualitative narrative research was to explore employees' experiences of being inspired, motivated, and mentored by transformational leaders in Christian higher education institutions in Ghana. From the employees' perspective, outcomes achieved from such interactions were examined, as aligned with current theories of…

This qualitative action research study investigated employee reactions, motivations, and perspectives toward employer-sponsored diversity training programs. Through a qualitative exploratory case study, this research study explored the perceptions of how a diverse sampling of people individually, negotiate identities in corporate and education…

What can large datasets tell us about the propensity of workers to disclose their disability? By comparing two large employee-based datasets from the same underlying population, this study aims to identify patterns of disability disclosure across age, gender, education, and public service classification levels. Data are obtained from the…

Purpose: The present study primarily aims to investigate the role of the high-performance work system (HPWS) in shaping learning orientation (LO). Moreover, the study delves into the examination of affective commitment's (AC) role as a mediator. Additionally, the research extends to exploring the potential moderating impact of workplace settings,…

Autism spectrum disorder is a growing public health concern in low-and middle-income countries that has prompted a World Health Organization resolution on "comprehensive and coordinated efforts for management of autism spectrum disorder." Despite being a signatory of the resolution, South Africa does not have any national policies to…

This study aims to explain how language plays a significant role in improving the performance of regional development banks in Indonesia. The method used was qualitative with a questionnaire instrument involving 6 regional development banks in Indonesia. Some of the main findings are 24 statements were found, 19 of which fall into 5 categories,…

Purpose: Studies have shown that higher education institutions (HEIs) need to achieve deep organizational learning to develop and implement long-term strategies for responding to the climate crisis. This study aims to analyze the sustainability efforts of HEIs, in particular those who use the sustainability tracking, assessment and rating system…