The surge of retiring older workers paired with a shortage of skilled replacements -- is often framed as a looming crisis. However, this perspective overlooks a crucial opportunity: older workers also represent a valuable and often untapped talent pool. This brief explores why employers should prioritize upskilling and reskilling their older…

This study investigates the impact of customer willingness to communicate in a second language on the development of employee language skills, with employee oral communication aspiration as a mediator. Additionally, it explores the moderating roles of customer retention management and consumer brand relationship quality in these relationships. The…

This study examines how teacher agency is being reconceptualized within emerging educational practitioner networks in Thailand, particularly the Kor Karn Kru community of practice. Through qualitative research involving 20 participants, including in-depth interviews, field observations, and focus group discussions, the study explores how new forms…

This study explored the dual identity of Hispanic-serving research institutions (HSRIs) by highlighting how employees at four HSRIs perceived how both Hispanic-Serving Institutions and research-intensive statuses are reflected in the organization. Using the theory of racialized organizations (Ray, 2019), findings revealed how racialization occurs…

Despite the extensive introduction of digital technologies in working life and the demand for the public sector, including schools, to digitalise, there is limited research on the relationship between digitalisation and the work environment. The aim of this article is therefore to explore how implementation processes of digital administrative and…

The vocational education and training (VET) sector plays a vital role in shaping Australia's workforce by providing individuals with the knowledge, skills and qualifications needed to enter and succeed in the labour market. Including the voices and contributions of a range of stakeholders will ensure the VET sector meets the needs of a diverse…

Purpose: The review aims to demonstrate a broader perspective of human capital and employee well-being concept. Moreover, the study attempts to analyse theoretical notions underlying human capital and well-being relationship and thus to guide the integration of two distinct concepts. Design/methodology/approach: This review followed the systematic…

Purpose: The purpose of this study is to develop a reliable and valid measurement of employee learning agility for use in human resources development. Design/methodology/approach: This paper analyzed a total of 365 cases collected from Korean organizations. This paper conducted exploratory factor analysis, confirmatory factor analysis and Rasch…

Digital skills are now essential, not only in information and communications technology (ICT) jobs, but for employees across all sectors. The aim of this article is to detail how employees' digital skills can be fostered through a Massive Open Online Course (MOOC), how such an offer is used and what the effects of such a measure are. Using an…

This article examines the relationship between the valence of formal learning (perceived usefulness of the outcomes of formal learning for daily work and ambitions) and the employability-related competences of public sector employees. Furthermore, the moderating roles of social informal learning and transformational leadership (TFL) are…

Purpose: This paper aims to explore the experience of working with different conceptualisations of participation and participatory practice. This is done through an examination of the involvement of a technology company within a multinational, 3-years participatory research project involving 13 partners and over 200 disabled people.…

Purpose: Present day organizations are considering workforce diversity as one of the main challenges in the human resource management. This study aims to find out the relationship between diversity management (DM) in the context of strategic human resource management (SHRM) and organizational performance (OP). An attempt is made to find out the…

This brief uses publicly available data from the National Core Indicators® (NCI)-IDD Staff Stability Survey to compare wages of direct support professionals (DSPs) to what people earn in other similar professions. It also puts them in context by comparing DSP wages to living wages--the cost of living based on typical expenses that meet minimum…

Most organizations view training and development as a fundamental part of human resource development. While training and development aim at changing the knowledge, skills, and attitudes of a trainee resulting in a positive change in behaviour, transfer of training is deemed as a major problem in the transfer of knowledge, skills, and attitudes…

The manufacturing sector is facing an increase in product recall which damages the brand images and customer goodwill. The main purpose of this research was to explore the direct, indirect and total effects of quality management factors toward management of the cost of poor quality in the South African manufacturing sector. The study proposed the…