Presents the results of a study that focused on employees (n=114) from various industries and organizations. Reports that organizational citizenship behaviors increased when employees viewed fair treatment by supervisors as more positive. Includes references. (CMK)

Evaluated the psychometric properties of a perceptual measure of the extent to which manufacturing organizations develop proprietary equipment, the Proprietary Equipment Scale (developed by the World Class Manufacturing study). Analysis of data from 164 manufacturing plants in 5 countries indicates that although method effects are present, the…

Government employment statistics indicate that the number of federal labor relations specialists declined 7% from 1991-2000; the proportion of women in the field grew from 42.2% to 50.9%; and the pay gap narrowed. The number of women in upper management rose 18% between 1991 and 1998. (Contains 31 references.) (SK)

Examined whether degree or extent of burnout is differentiated among workers in six people-oriented fields: health services, banking, social welfare, industry, education, and postal service. Findings from 244 employees in these 6 fields indicated that employees in social welfare tended to experience more burnout than some persons in education,…

Argues that applying persuasion strategies to internal marketing efforts can facilitate the adoption of a customer orientation among employees and elicit greater commitment to the company and its goals. Examines four specific persuasion strategies: defining the customer satisfaction link; encouraging self-efficacy; providing rewards; and creating…

The author sees cause for concern in the number of complaints to the International Labour Organisation alleging violations of teachers' union rights. She examines the right of public employees to organize and strike and government interference, concluding that greater protection for teachers' unions may be needed. (SK)

The study examined impact of office automation on the roles and staffing patterns of office employees at the National Institute of Neurological and Communicative Disorders and Stroke. Results of an interview study indicate that automation has had a favorable impact on the way work is accomplished and on the work environment. (Author/CH)

Profiles Finnish government employees--10 percent of the Finnish labor force. Describes preservice and inservice training and the effect of such trends as use of technology, transfer of activity from the private to the public sector, and European unification. (SK)

Presents interview with Fran Lopes, the assistant director for recruiting and special personnel programs at the federal government's Office of Personnel Management. Lopes discusses the federal government's college relations and recruiting initiatives. (NB)

Responses from 325 senior state government employees showed that pressure for change was linked to stress, dissatisfaction, and intention to leave. Psychological hardiness had a negative impact on stress and a positive impact on satisfaction. Hardiness may serve as a significant counterforce to the effects of pressure. (SK)

Discusses everyday life information seeking (ELIS) and compares the seeking of orienting information versus practical information. Offers a framework for studying ELIS and presents results of testing the framework via interviews with teachers and workers as seekers of information using electronic and printed media. (JMV)

Assessed influence of organizational factors on nursing home residents' (n=289) satisfaction using data from administrators (n=54), staff, and residents. Longevity of personnel, level of benefits, wages for nursing assistants, and their perception of the charge nurse's fairness and competence as well as degree of personalization of residents'…

The literature on evaluation of employee involvement (EI) programs is reviewed, and five evaluation models and other procedures to increase EI usefulness to organizations are discussed. Better designed studies should include some form of preevaluation and postevaluation measures and should use more than one evaluation model. (SLD)

The OZ Creative Thinking Network is a volunteer group of Du Pont Corporation employees devoted to educating themselves and others concerning creativity and innovation. This network, organized in 1986, has a current membership of over 600 employees and has produced a book that couples essays expressing concepts in creativity and innovation with…

From a sample of 425 employees, 48 percent used the computer-based Employee Development Planning System over 6 months. A follow-up survey found that (1) system users were significantly more involved in career planning activities; (2) usefulness of the program enabled employees to match themselves with career opportunities; and (3) age/career stage…