Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

Articulating clear and achievable expectations is fundamental to both education and organizational management. In this article, we provide a simple intervention for clarifying expectations--and establishing that these expectations have been understood--which proved beneficial both to community college interns and to their internship mentors in…

The landscape of work continues to evolve post-pandemic, leading to a shift in focus within higher education from discipline-specific knowledge and skills to capabilities that are transferable and reflect real-world complexities. A review of higher education to meet future economic and social trends and skill sets is a feature of many countries…

This article describes a project-based social studies activity that gave young children the autonomy to photograph what they wanted within the classroom environment while interacting with peers. Social studies learning in the early years has great potential to offer active, playful, and meaningful experiences for children and can prepare young…

Agile, Lean, and Scrum (collectively referred to as Agile) are frameworks that help teams collaborate more effectively and transparently on complex projects. Originally developed in business and information technology, these methods have since been adapted for use in a variety of disciplines. Agile is based on iterative and incremental…

Students build up their STEM career interest based on their experiences. However, it remains unclear how students reflect on their STEM experiences in light of their understanding of STEM careers. This study aimed to explore how students relate their practices in STEM project-based learning (PBL) with their perceptions of scientists' and…

Academic writing has been a widely substantial course in higher education as it plays a vital role in cultivating students' academic writing skills. Drawing on qualitative descriptive study, this study aims to explore the fundamental requirements for academic writing to base the creation of an effective learning framework. Data consisted of…

Critical thinking (CT) is a 21st-century skill critical in education and learning. Second language teaching has focused on language form, and there needs to be a shift from form-focused instruction to a function-focused paradigm, where students simultaneously practice language learning and deal with real-world issues in authentic contexts…

In a university course on the Zuni Pueblo in New Mexico, students engaged in a scaffolded inquiry project to consider connections between individual major areas of study or intended career paths and the Zuni Pueblo. Students completed project tasks prior to, during, and after the trip, and analyzed information gathered to answer their inquiry…

One of the latest learning models developed by Bina Nusantara (BINUS) University is Project Based Learning (PBL). The main theoretical basis used in this research is Dewey's theory. This research aims to describe the teamwork of BINUS students who apply the PBL model in learning activities. Does engagement occur in the work team? Does engagement…

The purpose of this study was to understand if a STEM camp (Gear Up 4 STEM) offered during school breaks could improve science outcomes and engagement of elementary school students. This study followed two cohorts of students in Knox County Schools (grades 3, 4, and 5) over one school year and assessed their performance on the state administered…

This essay reevaluates the role of reflection in experiential learning programs, contrasting traditional solitary ref lection methods with contemporary approaches that integrate collaboration and multimodal expression. These new approaches highlight a shift toward more flexible and interactive methods, reflecting the influence of new technologies…

In order to communicate effectively in the workplace, the professional translators, interpreters, communication, and public relations specialists make linguistic choices that help them achieve their goals. One way to teach them how to reach the appropriate linguistic decisions is through the discipline of Pragmatics. The originality of the present…

To better understand the marketing education discipline, this research uses an eleven-year (2013-2023) systematic bibliographic content analysis of teaching and pedagogy paper topics that are part of the Society for Marketing Advances (SMA) Annual Conference Proceedings. Since many marketing educators present works in progress at conferences…

In response to evolving engineering education, there is a growing focus on fostering students' practical skills. This study implemented a Mini Project Based Learning (MPBL) approach within the Computer Integrated Manufacturing (CIM) course. The tasks involved SOLIDWORKS modelling, writing CNC code using CADEM seeNC Turn software, and hands-on CNC…