This paper presents a summary of the first survey of public library authorities in the UK to explore Sunday opening, undertaken in 2007 as part of the Clore Leadership Programme. It provides a snapshot of Sunday opening practice, set against a context of societal, economic, and policy developments, and examines whether Sunday opening furthers the…

In 2013, The Andrew W. Mellon Foundation awarded a group of seven librarians from the Research Library Leadership Fellows program of the Association of Research Libraries (ARL) a planning grant to examine the center of excellence (CoE) model for information services. Used in a variety of industries, CoEs are designed to attract the most talented…

Although the quality, performance and future of public library services in the UK is a matter of debate, there is little doubt that in recent years, despite claims relating to the emergence of a cyber-society, interest in library buildings and the library as "place" has been intense, almost matching that seen during the Carnegie era of…

A key area of debate within the public and academic library sectors across the world is use of physical space. Changing ideas about what a library should be, coupled with the growth of digital collections, has raised fundamental questions about how library buildings are used and the role of space in library services. Alongside these drivers is the…

This study was carried out to ascertain the attitudes of academics concerning the utilization of institutional repositories (IRs) in Nigerian universities. The study took the form of a descriptive survey, gathering data from the five Nigerian universities with IRs. The result showed that the universities developed IRs to create a forum for their…

Librarians are excellent research collaborators, although librarian participation is not usually considered, thereby making access to research funds difficult. The University of Michigan Library became involved in the university's novel funding program, MCubed, which supported innovative interdisciplinary research on campus, primarily by funding…

This issue of "Research Library Issues" ("RLI") highlights the value of professional failure. The idea to explore this theme emerged from conversations with the Association of Research Libraries (ARL) Innovation Lab Advisory Group earlier this year. It is the hope this issue highlights the value of failure--both its necessary…

This study concerns administrative support provided to encourage the research and publishing activities of academic librarians working in Association of Research Libraries member libraries. Deans and directors of these libraries were asked to respond to an online survey concerning the support measures that their libraries provide, as well as their…

This article addresses concerns raised by members of the local Muslim community regarding copies of the Qur'an in the circulating collections at Milner Library, Illinois State University. The librarians conducted an analysis of the collection of holy books and investigated the rules and traditions of the Islamic faith that govern the care and…

In 2009, the author spearheaded the Thunder Bay Public Library's (TBPL) service audit on kiosks. A task force comprising staff from the children's, reference, and adult services departments was formed to work on the audit. Task force members worked together and studied how patrons and staff use kiosks, conducted a literature review, surveyed other…

This paper proposes utilizing a combination of the Quality Function Deployment (QFD)-Kano model as a useful tool to evaluate service quality. The digital library of the University of Guadalajara (Mexico) is presented as a case study. Data to feed the QFD-Kano model was gathered by an online questionnaire that was made available to users on the…

In this paper the author compares the use of digital materials that have been deposited in The Ohio State University (OSU) Knowledge Bank (KB). Comparisons are made for content considered in scope of the university archives and those considered out of scope, for materials originating from different campus sources, and for different types of…

Libraries spend countless hours developing websites to connect users and resources. However, how much do we really know about what website terminology and features are meaningful to our patrons? And how can we best organize websites to facilitate access to resources? This article examines these questions by presenting a case study of a…

The purpose of this research was to evaluate academic library residency programs that successfully recruit and retain academic librarians of color. This study examines library residencies in the United States and discusses findings of two nationwide surveys. One survey posed questions to residents about the structure of their residencies, aspects…

Effective teaching in schools requires flexibility, energy and commitment. Successful teaching also requires that teachers are able to address learner's needs and understand the variations in learner's styles and approaches. Teachers can accomplish these requirements while creating an optimal teaching-learning environment by utilizing a variety of…