To gain an insight into how those entering the teaching profession regard cyberbullying, two focus groups were conducted with nine pre-service teachers (PSTs). Thematic analytical approach revealed three themes: (a) evolving nature of bullying, (b) involvement in cyberbullying and (c) management of cyberbullying. PSTs discussed how cyberbullying…

This article reports on the representation and operationalization of interpersonal attention in complaint management by comparing business textbooks, service recovery research, and situated practice. While textbooks commonly recommend the use of interpersonal strategies when writing complaint refusals, service recovery research points toward…

As social media platforms become increasingly entangled in how academia gets performed, there is growing pressure on individuals to cultivate a digital presence or risk becoming invisible. While some adopt new and emerging online communicative tools with gusto and élan, there are others who resent and resist their creeping territorialisation of…

Successful second language learning can be seen as occurring in two arenas; the exposure and learning which occurs, under the guidance of a formal education setting, under the guidance of an instructor and that which occurs informally, under the guidance of the learner or incidentally as the learner pursues other activities. As smartphones have…

This study examined the ways in which early childhood pre-service student teachers (PSTs) used an online community for discussions related to teaching. Using the lenses of communities of practice, our goal was to understand what happens when the PSTs begin to share new learnings about teaching through ongoing practice in online communities. We…

Difficulties with social communication may present challenges in gathering data from individuals with autism in research. To encourage individuals with autism to participate directly in research, methods that allow for autistic symptomology should be considered. An online forum was developed to enable adolescents with autism to share their social…

Asynchronous video-based discussions have affordances that can address some of the constraints of asynchronous text-based discussions. However, little research has been conducted on the use of asynchronous video-based discussions in online courses. As a result, the purpose of this exploratory study was to investigate students' perceptions of using…

Asynchronous discussions have been widely used in education to support learning. Exploring the reasons why threads in asynchronous discussion forums die may help us improve our understanding of asynchronous discussions and lead to a more effective learning process. This study explored why threads in asynchronous discussion forums shut down. Two…

Online counseling is a delivery of therapeutic interventions in cyberspace where there are communication between trained professional counselors and clients using electronic communication technologies such as telephone, computer, email, internet as mediators in separate places. The provision of counseling services via telephone (also known as…

Feminist research has urged the inquiry for strategies to engage young women in feminist debates and give them the tools to create effective techniques to fight against discriminatory practices in their own lives. In response to this call, we turn our attention to social media as one of the appropriate tools for sharing their stories, fighting…

Cyberbullying is a problem that affects students and schools. As more children and adolescents have contact with devices, the likelihood of cyberbullying has become more prevalent. Cyberbullying affects the learning of children within class, as the students become self-conscious or distracted. Schools should have clear directives for taking…

Bots are destined to dominate how humans interact with the internet of things that continues to grow around them. Despite their still budding intellectual capacity, major companies (e.g., Apple, Google and Amazon) have already placed (chat)bots at the centre of their flagship devices. (Chat)Bots currently fill the internet acting as guides,…

Three intrastate universities developed a corporate social responsibility (CSR) simulation in an upper-division, undergraduate online markets and stakeholders class. The simulation engaged students in serving as business leaders in a community devastated by an earthquake. The students selected business leadership roles within the simulation based…

Underrepresented minority women in STEM comprise the faculty group most likely to leave academia. To address this issue we instituted a program called "Amplifying Voices," a virtual, mutual mentoring program linking four groups of six women across 20 institutions. We facilitated bi-weekly Zoom meetings for two years and evaluated the…

Using my own teaching experience in quarantined-at-home settings, I describe and reflect on my e-learning plan and its implementation. I am teaching two groups of undergraduate students consisting of 80 students. I taught half of the course content during the first half of the semester in a formal university setting. However, after the novel…