Presents theoretical considerations on both similarities and differences between information management and knowledge management and presents a conceptual model of basic knowledge management processes. Discusses total quality management and quality control in the context of information management. (Author/LRW)

Defines ISO 9000, the quality control standard of the International Organization for Standardization (ISO), and looks at the benefits of ISO certification. Looks at the four levels of ISO 9000 and discusses the construction of training courses to prepare ISO documentation. (JOW)

This paper outlines the ways in which successive UK governments have regulated and controlled the teaching profession since the 1980s. Key initiatives relating to curriculum, school effectiveness and individual teacher performance are considered in some detail, because these issues have arguably had the greatest impact upon teaching and learning.…

One of the factors that have contributed to the explosive popularity of the World Wide Web (WWW) is the ease with which almost anyone can become a web publisher. It has been estimated that 30 million new websites are created every day on the WWW, with a vast majority of these being health related. It is further asserted that there is a healthy…

This paper analyses problems of course evaluation in the frame work of open learning. It introduces the process of quality assessment of one specific blended learning course. The centre of research is an individual student. From his perspective, an attempt is being made to look at the course as an opening to new study possibilities. In addition,…

The development and implementation of the EQF, as a meta-framework for the promotion of transparency, quality assurance, mobility and mutual recognition of qualifications, has given rise to some difficulties. These are due partly to different definitions of competences, skills and knowledge. Taking the German-speaking countries as an example, the…

During the last decade several professional standards describing competencies for teaching staff in secondary and higher education have been developed. Not all these standards are considered fruitful by the relevant professional communities of teachers and teacher educators. In this article we analyse the experiences with the Dutch standard for…

Since the early 1990s, the central government of China has been gradually privatizing early childhood education. As the main precursor of this large-scale reform in the country, Shenzhen has witnessed several innovative as well as radical changes. The existing public early childhood settings in the city were therefore forced to transform into…

Peer observation is increasingly a feature of higher education (HE) practice. We argue that the principal drivers of quality assurance and professional development apply online as offline, given the growing importance of e-learning and related teacher development needs. Currently, discussion is largely restricted to traditional classroom-based…

The What Works Clearinghouse (WWC) provides online reports to the public about the scientific evidence for educational interventions. The quality of these reports is important because they effectively tell the non-scientific community which programmes do and do not work. The aim of this brief review is to assess WWC's report on a clinically…

Introduction: This paper draws on the results of studies undertaken between 2004 and 2007 as part of Project REVISTAS, supported by the European Commission's ALFA Programme. Method: A variety of methods was employed over the life of the project, including analysis of directories, a survey of universities in the region believed to be offering…

This paper summarises some English research findings related to educational inequality, particularly in inner urban schools. It documents how differences related to relative poverty are reflected in patterns of educational attainment as revealed by national tests results. It considers and evaluates how the issue of educational inequality in…

The charter school landscape is dramatically different today compared to when the federal government first forayed into the field in 1994. That year it established the Charter School Program as part of the Elementary and Secondary Education Act, or ESEA. The Charter School Program, which is designed to support the startup of new public charter…

While research on program effectiveness offers ample evidence that afterschool programs can benefit young people in a variety of ways, this same body of research demonstrates that not all programs are equally effective (Granger, 2008). Some programs show positive results in many or all major outcome categories. Other programs are associated with…

Purpose: HEdPERF (Higher Education PERFormance) is one of the most recently developed scales in the literature to measure service quality in higher education. However, HEdPERF is designed to measure service quality at a macro level (university level) and may be considered as a more generic measurement instrument. In higher education, new scales…