Examines the current status of library networking in the Caribbean region; assesses the feasibility, probability, and desirability of the establishment of a prototype library networking model; and formulates the main components of a library networking model for the region. The use of questionnaires, including a Delphi questionnaire, is discussed.…

Describes customer call centers that provide customer service and support in business and considers how their routines could be adapted to library operations. Topics include centralized staff; interactive voice response; automated call distribution; question analysis; sophisticated software; training and monitoring; telephone reference; and…

It has been an unconventional career path. Sharon Morris has been a children's librarian, a collection development librarian, a product manager for CARL, and an academic advisor in a graduate library science program. Today she's coordinator for AskColorado, the 24/7 online reference service recognized as 2004 Project of the Year by the Colorado…

Spyware is the general term that describes a collection of technologies that help external parties in "gathering information about a person or organization without their knowledge." In addition to the minor annoyances spyware generates, such as redirected pages, redirected searches, and pop-up ads, a spyware infection can have more malicious…

Sixteen years ago, the author was the sole librarian at a suburban Chicago elementary school, teaching 24 classes a week to 450 students. She was overwhelmed and alone, and there was nobody in the building who really understood what she was going through. Although she regularly met with 15 fellow district librarians to review broad topics such as…

The Douglas County Library System (DCLS) is a rural system in Southern Oregon. It's headquarters library is centrally located in Roseburg. DCLS serves a population of 100,000 with the largest concentration of people within 15 miles from the Pacific ocean. Because the library system supports around 150 machines scattered across 11 sites, it needs a…

Twenty-six scholarly papers and ten abstracts comprise the content of the thirteenth annual Brick and Click Libraries Symposium, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of librarianship. The…

In preparation for its Five-Year Plan for the years 2008 through 2012, the Rhode Island Office of Library and Information Services has reviewed a variety of information resources, including studies, publications, surveys and stakeholder meetings, to assist in understanding the state, its people, its future and the potential role of libraries. This…

Discusses the administration of the Illinois Regional Library Council. (PF)

Included in this compilation are all changes in New York State Education Law enacted through the December 1981 legislative session, and all changes in the New York State Board of Regents Rules and the Education Commissioner's Regulations through December 1981, which pertain to the administration and operation of public and association libraries in…

Based on a directive from the National Advisory Board of Canada, this paper provides a set of definitions and guidelines which Canadian libraries may choose to use in negotiating their contracts with database suppliers, vendors, and other information and bibliographic services. The report is intended to: (1) provide a basis for understanding and…

Under the administration of the Library of Congress, local and regional libraries cooperate in the talking book program by distributing books and magazines, as well as audio equipment, to the visually handicapped. (LS)

This report is a compilation of statistical information, comparison charts, programs, and long range goals and objectives for the Texas Trans-Pecos Library System, which is headquartered in the El Paso Public Library. The major goal is to make adequate library and information resources available to all residents of the nine counties in the region.…

This second statewide public library systems directory includes 15 cooperative and three single jurisdiction library systems organized under the California Library Services Act (CLSA) together with their associated library networks, and the regional reference centers or networks serving more than one system organized as demonstration projects…

In the spring of 1978, the Virginia State Library commissioned The Computer Company to conduct a feasibility study of the possibility of establishing a statewide library network for the Commonwealth of Virginia. In this report, the authors respond to that study by identifying three areas of concern for academic libraries: (1) the need for academic…