Illustrates how server usage statistics, email reference queries, and usability heuristics can be applied to create a more user-centered ready reference Web site, one that balances design, content, and functionality. Describes how the University of Washington redesigned their reference tools Web page to better meet user needs. (Author/LRW)

Reports findings of a nationwide survey of public relations professionals to investigate the full extent of recent public relations research activities. Finds a growing recognition that research is an integral part of public relations planning, program development, and evaluation process. Reveals that most public relations research is currently…

Describes a citation analysis of journal articles dealing with online catalogs to determine patterns in subject content, date, publication format, authorship affiliation, type of authorship, and how the cited publication was used in the article. It is concluded that this literature has many characteristics of a scholarly literature and indicates…

Offers a framework for conceptualizing the events that follow adoption of innovation. Surveys of home users of microcomputers are described that examined three outcomes of adoption: (1) degree of usage; (2) satisfaction; and (3) attitude toward the technology. Variations in the outcomes are examined, and further research needs are suggested. (46…

Describes the use of "snapshot inventories" to assess the availability of a library collection by measuring the presence/absence of a representative sample of library materials at a given moment. Explains the methods and results of an inventory conducted at Monterey Peninsula College in California. (DMM)

Reviews four recent studies which found that general knowledge and acceptance of the formal service system were better predictors of service use by community-based elderly than were demographic and functional capacity variables usually studied. Suggests new research approaches to understanding why many older persons are reluctant to use existing…

Explores the dilemma of teenagers, who often have nowhere to go except outdoor public places, where they often come into conflict with other groups. Describes how teenagers use public spaces in their local environments to create meaning and context in their existence. Indicates which places they use, what characterizes these places, and how…

Reports results of searching four social science databases to determine if "information society" has reached paradigmatic status. Results found a decline in the use of the term and concluded that it is not yet possible to say that "information society" is a paradigm. An appendix lists journals carrying articles on the…

Describes the use of CoSy, a computer conferencing system, by academic librarians at McMaster University in Ontario. Computer-mediated communications systems (CMCS) are discussed, the use of the system for electronic mail and computer conferencing is described, the perceived usefulness of CMCS is examined, and a sidebar explains details of the…

Reviews research and writing on reference services in archives. Topics discussed include user studies of archives; the accuracy and efficiency of archival reference; the impact of technology on research in archives; interaction between researchers and reference archivists; and research needs in archival reference. (48 references) (LRW)

Data were gathered from 419 science and technology libraries and 281 business libraries on their general characteristics, resource-sharing network membership and frequency of use, current and desired network services, problems with networks, and reasons for nonmembership. Results indicated that more science-technology librarians use…

Surveys the literature on the lack of use of government documents collections in academic libraries and discusses using library displays to increase awareness. Bibliographies on preparing library displays, locating ideas for government documents displays, increasing awareness and use of government publications, and specific documents for displays…

Develops mathematical models to characterize the probability of continued use of an integrated office automation system and tests these models on longitudinal data collected from 210 individuals using the IBM Professional Office System (PROFS) at the University of California at Berkeley. Analyses using survival functions and proportional hazard…

Describes the habits of human reasoning that distort designers' abilities to intuit how users will understand and respond to graphics. Advocates two solutions: investigating scientifically how visuals communicate to viewers, and using user-based iterative design to explore user's reactions while developing design prototypes. (SR)

Describes a transaction log analysis of the New York Public Library research libraries' OPAC (online public access catalog). Much of the remote searching occurred when the libraries were closed and was more evenly distributed than internal searching, demonstrating that remote searching could expand access and reduce peak system loads. (Contains…