Purpose: This paper aims to focus on the communications skills training given to transnational call center workers in India whose jobs involve providing customer service to Western customers. Emotion work is a key component of customer service jobs, and this work is constructed as an important soft skill. Design/methodology/approach: Between 2002…

This study investigates the phonological nature of the lexical links in the bilingual lexicon using different-script bilinguals. Highly proficient Hindi-English bilinguals performed a translation recognition task (i.e., decide whether two words presented sequentially are a correct translation pair). For the critical trials, the second word was a…

This article discusses the effect of Arizona's language policies on school districts serving Native American students. Although these policies were designed to restrict the access of Spanish-speaking immigrant and citizen students to bilingual education programs, their reach has extended into schools and school districts serving Native Americans.…

This article discusses intercultural communication in Vision Schools in Malaysia. It also elaborates the extent to which the Vision Schools foster racial interaction across the three major ethnic groups: Malays, Chinese, and Indians. A total of 887 primary school students were surveyed across the Vision Schools. It was found that the intercultural…

In this study, we aimed to understand experience of students about transition from lecture mode to case study pedagogy in business management courses. Indian education system is predominantly a follower of the lecture mode of teaching from the grass-root level till graduation. Hence Indian students are relatively less familiar with the case based…

This study examines associations between binge drinking and other substance use and perpetration of violence against self and others. Data were pooled from the 2003, 2005, and 2007 Youth Risk Behavior Surveys, yielding a sample of 43,172 U.S. high school students. A typology was constructed to reflect four categories of behaviors: other-directed…

Despite the attention being paid to the achievement gap of minorities, the regulations and laws being enacted, the research being conducted, and the funding made available to narrow the achievement gap, there is evidence that shows it still exists for American Indians. This study examined the effects of Reading Recovery, an early literacy…

Theodore Roosevelt School (TRS) is surrounded by culture and history. Located on the grounds of the former Fort Apache Army Post, TRS serves sixth- through eighth-grade native students, primarily from the White Mountain Apache Tribe. Tradition and culture are so much a part of the TRS students' background of experiences that teachers at the school…

The central problem confronting education systems around the world is not that people lack models of excellence; it is their inability to routinely replicate those models. In other fields, they take for granted an endless cycle of innovation and productivity growth that continually makes products and services better, more affordable, or both. That…

This paper reports on an investigation into middle school students' naive ideas about, and attitudes towards design and designers. The sample for the survey consisted of students from Classes 7 to 9 from a school located in Mumbai. The data were analysed qualitatively and quantitatively to look for trends in students' responses. Results show that…

This conceptual essay explores how Gerald Vizenor's (Anishinaabe) literary discussions of "shadow survivance" provide opportunities to work against the containment of Indigenous knowledge in mainstream and culture-based curricular practices. More specifically, the essay considers how constructivism is deployed as an opening to the inclusion of…

In early 2010, Stig Lanesskog, associate dean for the MBA program at the University of Illinois at Urbana-Champaign, challenged a group of his students to venture beyond classroom polemics and into the lives of people in need. Lanesskog took them to South Dakota's Pine Ridge Reservation, a culturally rich and economically devastated area with…

In this article, the author relates his experience working for the Department of Education as an "arts content coach" and visiting in rural Alaska's schools. He shares how he is guiding the youths in analyzing the visual elements of stage pictures so that they can create their own tableaux of important historical inventions. He asks some…

The social, economic, and political regulation of Canada's First Nations was codified in the Indian Act. Rooted in colonialism and paternalism, the Indian Act was created by the government of Canada to fulfill three functions: (1) to define who was and was not an Indian; (2) to civilize the Indian; and (3) to manage the Indian people and their…

There exist quite many studies on the anxiety especially when it comes to the effect of foreign language learning anxiety on the learners. These studies show that there is a huge amount of foreign language learning anxiety impact on the learners. The present study focuses on the influence of foreign language anxiety on the Indian learners that…