Outreach occurs systemwide at Public Library of Charlotte & Mecklenburg County (PLCMC). All branches are involved in reaching their surrounding neighborhoods and patrons. Under the guidance of the outreach manager, the outreach department provides support for these efforts and also offers focused programming via 12 staff members. The department is…

In this article, the author, a technology consultant for the Northeast Kansas Library System (NEKLS), shares the story of how the Kansas Library on the Web (KLOW) program was created. KLOW's story begins with the initial startup fund finding and the enthusiasm of the six pilot libraries. The middle of the story has to do with building a flexible,…

Jackie Cornette is manager of the Western Branch of the Watauga County Library (WCL) in North Carolina. WCL is one of three county library systems that comprise the Appalachian Regional Library (ARL), headquartered in North Wilkesboro, North Carolina. According to Louise Humphrey, ARL director, Cornette has been a shining star in ARL since 1988.…

Debates typically invoke an image of individuals arguing over the merits of opposing viewpoints. However, the term has a softer, more deliberative sense that connotes reflection, discussion, and consideration. The 2009 WebWise conference, titled "Digital Debates," was conducted in this spirit, with panelists and attendees engaged in…

Libraries are operating in a fluid service environment in which people increasingly turn to the Internet to address everyday concerns. They also face competition from large booksellers that offer potential library patrons access to a virtually unlimited selection of books. These developments have understandably provoked questions and concerns…

This article presents two recent studies, an AHRC-funded exploration of the role of empathy in community librarianship (Study 1) and an investigation of the role of empathy in service to minority ethnic users (Study 2). Qualitative elements of each methodology are presented, namely a series of focus groups with frontline staff, interviews with…

This paper takes a theoretical and practical approach in defining the "problem" of homelessness in libraries. The author examines three fundamental problems on homelessness. The three fundamental questions are: (a) Who are the homeless? (b) Why are they homeless? (c) What are their information needs in libraries? These questions are important in…

First published in 1957, following a battle with nervous lawyers, "The Uses of Literacy" is recognized as one of the founding texts of cultural studies. Its critique of mass culture reverberated far beyond that discipline. It influenced the librarians of the day who were beginning to think about issues of class and consider their…

This article profiles "Library Journal's" (LJ) chosen 2008 Librarian of the Year. Librarians and officials in education and government all recount the leadership and creativity brought to library service in New Jersey by State Librarian Norma Blake. She has sparked proactive, collaborative initiatives that have taken libraries of all…

Picture books for older readers present challenges for libraries in terms of how best to provide access to them. These books often have an "E" on the spine to indicate that they are "easy" or for "everybody," and share lower shelves with a far greater number of picture books geared for the preschool and primary grade audience. However, this…

Each weekday when school let out, the Queens Library at Far Rockaway--a branch of the Queens Library in New York City--would fill with nearly 100 teens. Drawn by the public-use computers, many others, who had dropped out of school, would also crowd in. To invoke a cliche, the situation was both an opportunity and a challenge. The popularity of the…

Richmond Public Library (RPL) is a four-branch suburban library with the highest per capita circulation of any comparable library in Canada. While DVDs naturally fit into RPL's emphasis on popular material, circulating them using the standard model proved problematic: Long hold queues built up, DVDs idled on the hold shelves, and the circulation…

This publication presents Maryland State Department of Education's statistical information on the following areas: (1) Demographic Data; (2) Accountability Data; (3) Financial Data; (4) Special Populations; (5) Other Programs; and (6) General Information. This Fact Book contains the latest data available as of December 2, 2010.

Updated for the first time since 2005, this indispensable volume includes revised interpretations of the Library Bill of Rights along with key intellectual freedom guidelines and policies, including: (1) A new chapter, "Interactivity and the Internet," and other fresh material on intellectual freedom and privacy in online social…

This article reports an open-access journal from the Public Library of Science that has begun an online publication, offering all readers the opportunity to post comments. The site is in trial status, but registered readers will soon be able to rate each article on merit. The idea is that the best papers will bubble to the top; the wisdom of the…