The University of North Dakota (UND) Libraries have developed a multi-award winning Customer Service Program (CSP) involving longitudinal assessment and continuous improvement. The CSP consists of iterative training modules; constant reinforcement of Customer Service Principles with multiple communication strategies and tools, and incentives that…

It is widely understood that effective children's and youth librarians must be innovative, aware of current/popular trends, and able to build rapport with young patrons. However, more emphasis must be placed on the fact that it is essential for these librarians to be prepared to identify and meet the needs of a patron population that is becoming…

One hundred popular children's books for ages 0-6 were selected from a local metropolitan library system with data from 10 library branches. These frequently checked out books were then analyzed for how disabilities were represented in the books. This study found that only a few books checked out of the library represent children with differing…

This study examines the benefits to leaders, managers, and employees of developing emotionally intelligent work teams to improve library services and project outcomes. These high performing teams form a cohesive identity based solely upon trust. The characteristics of these groups are considered and their contribution to enhancing organizational…

Libraries may serve as a way to bridge educational equity gaps through informal learning programs. This is especially true in the United States where inequality is a growing concern at local, state, and federal levels. While the informal learning literature within the United States highlights innovative practitioner reflections and design cases,…

The literature on information literacy identifies several significant challenges inherent in designing and providing comprehensive first-year programs, including reach, sustainability, instructional design, the flipped classroom, and assessment. In summer 2020, in response to the requirements of the COVID-19 pandemic, the User Experience and…

Reflecting the dominance of digital technologies and networks across much of the country, this timely update of Russell's handbook demonstrates how school librarians and educators can effectively advance learning while respecting intellectual property law. Particularly in places of learning, technology is all-pervasive; because everyone is always…

In early 2023, 85.6% of parents reported being worried about the cost-of-living crisis, and, as a consequence, they cut back on energy, food, gas and electricity. While parents recognised the many benefits of reading for their children's learning and well-being, household budgets were under pressure: 1 in 5 (20.0%) were buying fewer books for…

This qualitative research study explores the ways that academic librarians in England undertake and perceive classification and cataloging work to engage in wider decolonization initiatives. The research consisted of semi-structured interviews, and thematic analysis was used to identify key themes. The study found that the participant librarians…

Book gifting programs such as Imagination Library aim to foster a love of reading and increase children's exposure to books and academic success. This study is a conceptual replication of previous studies focused on the Imagination Library program. To examine home literacy practices and caregiver perceptions of the Imagination Library, 149…

Interest in Science, Technology, Engineering, and Mathematics (STEM) education is more important than ever since the Pandemic ravaged our nation's medical resources and personnel. This exploratory study, intended to establish and characterize potential identifiers and markers of student interest development in an inquiry-driven learning…

The digital humanities (DH) remain a growing area of interest among researchers and a locus of new positions within libraries, especially academic libraries, as well as archives, museums, and cultural heritage organizations. In response to this demand, many programs that train information professionals have developed specific curricula around DH.…

This article discusses a quest-based approach to teaching catalog skills and getting to learn more about students reading interests. Quest-based activities are meaningful and can be quite engaging, not to mention entertaining and stimulating (Snelson 2022). They provide choice and differentiate the learning experience, as well as multiple pathways…

This article discusses the role of the global competency framework within library and information studies professional education, explores the relevant literature, and places the framework in context of equity, diversity, and inclusion as well as other relevant areas of the field. The author posits that the knowledges, skills, and attitudes of the…

Immigrants are essential library constituents. This article presents the outcomes of a pilot, self-paced mini-course to introduce US immigrants to the library and information science (LIS) field. Data from student assessment and focus groups suggest that, with curricular and design improvements, the mini-course can help recruit skilled or degreed…