Focuses on possibilities for providing reference service to remote users of digital collections. Discusses international digital reference networks; factors that limit global electronic reference service; and drawbacks of e-mail and use of real-time interactive technologies for the reference encounter. Highlights some pioneering projects. (AEF)

Includes 11 papers that summarize the National Federation of Abstracting and Information Services (NFAIS) conference. Highlights include publishers and digital object identifiers; metadata; digital libraries; strategic implications for scholarly publishing; users and information use; federal and international programs; Dialog services; European…

The Internet Public Library (IPL), hosted by the University of Michigan School of Information is an operating virtual library that answers reference questions from all over the world. Discussion includes the construct of the IPL Reference Center, how the Reference Center handles questions, and characteristics of e-mail reference service. (AEF)

Examines the expanding horizons for geographic information system (GIS) services in academic libraries, with examples drawn from experiences at North Carolina State University Libraries, a participant in the Association of Research Libraries (ARL) GIS Library Project. Discusses building on partnerships; providing opportunities for instruction and…

Considers the need for reliable, scholarly access to the Web and suggests that the Association for Research Libraries, in partnership with OCLC and the Library of Congress, develop a so-called scholar's portal. Topics include quality content; enhanced library services; and gateway functions, including access to commercial databases and focused…

Offers a descriptive account and critical analysis of three cooperative collection development projects undertaken by the Virtual Library of Virginia (VIVA), a consortium of Virginia academic libraries. Reviews cooperative collection development processes and explains objectives that included cost effectiveness, improved access to information…

Considers the role of interlibrary loan and document delivery services in support of research collections and digital information. Highlights include current practices; licensing as it relates to interlibrary loan in the digital environment; distance education; the role of consortia; technical infrastructure; and archival retention versus…

Provides a review of 20 digital libraries from around the world. Examines library objectives; funding, including the role of government and private sector organizations; subject coverage; collections; information storage and retrieval; search features; access to the collections; output formats; and sorting search output. (LRW)

Proposes a new transitional budget model to help make libraries adept at and comfortable with change during the transition to an increasingly electronic knowledge environment, emphasizing staff education and training, new service opportunities, user responsiveness, teamwork, fiscal empowerment, and more effective management systems. (Contains nine…

Evaluates Web sites representing businesses in 11 countries in East and Central Europe (ECE) by taking a stance of the Western business user. Findings indicate that the ECE business Web is showing a capability of survival usability, while lacking for the most part more competitive usability. (Author/AEF)

Suggests that in digital library services assessment, anthropology can provide the initial understanding, the intellectual basis, on which informed choices about sample population, survey design, or focus group selection can reasonably be made. Analyzes the National Gallery of the Spoken Word (NGSW). Includes brief descriptions of nine NGSW…

Explores the relationship between scholarly communication, an established research area receiving renewed interest, and digital libraries, a relatively new area of research. Stakeholders agree that the relationship structure inherent in scholarship has become unbalanced with the advent of electronic publishing, digital libraries, computer…

Reviews the use of chat reference services in libraries and analyzes current trends. Highlights include a survey of libraries providing chat reference; software used; the move toward digital reference; institutional issues; user needs; staff needs; technology problems; and questions for further research. (LRW)

Presents abstracts of papers presented at the 29th Annual Conference of the Canadian Association for Information Science (CAIS) held in Quebec on May 27-29, 2001. Topics include: professional development; librarian/library roles; information technology uses; virtual libraries; information seeking behavior; literacy; information retrieval;…

Results of a study that evaluated 21 diverse services at 5 major academic research libraries demonstrate that a cross-functional approach to library services is feasible. Findings also highlight a new measure of impact, which is a weighted logarithmic combination of the amount of time that users spend interacting with the service, combined with a…