To help foreign students adjust to academic environment, the University of California-Davis Library developed a personalized instructional program (small groups, "on call" service) with a dual emphasis: teaching international students how to find and use library information; educating library staff to recognize/understand the special…

Based on questionnaires collected from 1980 to mid-1984, this study evaluates user satisfaction with online reference services at Northern Illinois University Library. Highlights include frequency of databases searched, relevance of references, search value, defining and measuring information needs, and suggestions for improvement of service and…

Description of the rapid growth and development of Texas A&M's Sterling C. Evans Library during the past decade focuses on collection growth to over 1.4 million volumes, staffing increases, automated programs and services including over 100 microcomputers for computer-assisted instruction housed in Learning Resources Department, and online…

This survey of the literature reveals user and professional opinions of changes in subject access features available for online public access catalogs. Highlights include expanded access to fields already incorporated into traditional MARC record, access to context of the record, and design of the user interface. Twenty-four references are cited.…

Describes three ways in which libraries use computers to enhance reference services: "Answers," the community information and referral service at Memorial Hall Library, Andover, Massachusetts; the Hot Topics File at State University of New York/Oswego, Penfield Library; and features of RLIN and WLN databases which make them valuable…

Discusses primary-source legal materials (laws, regulations, court decisions) useful for public libraries. Highlights include a discussion of federal and state branches of government and corresponding publications; tools needed for legal research (digests, annotated codes, "pocket parts"); four levels of legal service; and primary…

Describes the VECM (Vocational Education Curriculum Materials) database and how it can help solve curriculum problems. Elements of this database are discussed: ease of entry and retrieval of information, how information is coded, equipment needed to gain entry, how to use the database, uniqueness of the database, and membership information. (CT)

Briefly surveys the background of interpersonal communication to consider the nature of the communication dyad represented by information seeker and librarian and explores the phenomenon of users' needs and their expression, specific question clarification principles, and research methodologies that have been used to study this area. Fifty-six…

Presents literature that describes the online negotiation process in general terms and summarizes views of authors who have dealt with the interview in the reference process. Specific aspects of the online negotiation interview and the measurement of user satisfaction are highlighted. Ninety-one references are cited. (EJS)

In order to determine the feasibility of offering free online searches to undergraduates at Texas A&M University's Evans Library, free searches were offered to selected technical writing classes. Student evaluation of the searches are provided and ways to make the service available to undergraduates are suggested. Ten references are cited.…

Each year the State Library sends annual report forms to California's academic, public, special, state agency, and county law libraries. Statistical data from those reports are tabulated in this publication, with directory listings published in the companion volume, California Library Directory. For this fiscal year four hundred and thirty seven…

Each year the State Library sends annual report forms to California's academic, public, special, state agency, and county law libraries. Statistical data from those reports are tabulated in this publication, with directory listings published in the companion volume, California Library Directory. For this fiscal year four hundred and eight…

Since public libraries contain copyrighted works in the form of print, electronic or audiovisual sources, librarians and library paraprofessionals need to possess sufficient knowledge of United States copyright law to meet the information needs of patrons successfully and legally. A literature review revealed that minimal works address this topic.…

The concept of digital reference is emerging as its own domain within the field of librarianship. This digest discusses issues that have surfaced recently in practice and research: provision of real-time reference service, collaborative efforts among networks of libraries and organizations, and development of quality and technical standards. Many…

People with disabilities are present and visible at universities and postsecondary institutions as never before. This reflects changes in societal attitudes, law, public policy, and government programs, and, perhaps most important, the views disabled people have of themselves. The growing presence of this new "minority" on campus poses…