This work explores the ways in which academic librarians specializing in areas related to user services consider the courses they took as part of obtaining their library and information science (LIS) degree prepared them to deal with issues of customer service in their current work. Effective customer service is a central aspect of accomplishing…

This paper surveys the (patchy and uneven) advances in LIS impact evaluation over the past ten years and notes the surge forward in public library impact evaluation, before looking more broadly at the international and educational impact evaluation scene and noting the advance of programme-theory driven approaches. The authors then identify…

The leaders of the library profession in the United States in the 19th century were white, middle-class, college-educated men. They attempted to construct librarianship in the United States as an equivalent profession to the other white, masculine professions of their day. They also created education for librarianship in the same mold. They…

Scholarly journals provide a record of the research, issues, and concerns of a field. Authors have their names associated with their individual articles, while editors are connected with a publication. However, there is another group of individuals who are often left out of the record, although their contributions are just as critical in the…

A study of PhD dissertations in library and information science (LIS) was carried out to investigate which research topics have been of interest in Nordic LIS institutions. Seventy-nine doctoral dissertations from 2005 to 2014, published by 13 different research institutions, were retrieved from the institutions' archives and from library…

This paper is based on statistical and qualitative analysis of library and information science (LIS) literature. Our study asks the question of whether, and if so, how, and how often, the discourse generated by scholarly literature in LIS engages discussion about identity in LIS, what topics are covered, and whether the articles engage praxis, or…

This paper reports preliminary data from research that seeks to inform the readers about the way that human information behavior and the use of scholarly resources impacts on women in the STEM fields. By focusing on the information behavior and information needs of women in STEM, this could lead to an increased use of academic library resources…

Libraries often lack the in-house information technology (IT) expertise required to (1) implement mobile applications and related technologies (MAT); (2) attain maximum return on investment including patron satisfaction for using MAT; and (3) reduce reliance on expensive IT consultants. Based on secondary analysis of the experiences and advice…

This paper discusses the intentions and outcomes of a service-learning course in LIS. Interviews with students who had recently completed the course provided insight into how the course had changed their perspective on their community. The interviews sought students' perspectives on their own empathetic development, sense of community, and…

The majority of articles on mentoring in the library and information science field address career development by emphasizing the orientation process for new librarians and building the requisite skills for a specific job. Few articles deal with the psychological and social challenges that many early-career and minority librarians face, which can…

This article summarizes the author's evolution as a writing instructor toward a career as a librarian teaching information literacy and finally as a scholar and researcher studying information literacy as an academic subject. Changes in writing pedagogy are explored as they relate to changes in the author's instructional practices and how they…

This article examines authorship of LIS literature in the context of practitioner and non-practitioner production of published research. For this study, 4,827 peer-reviewed articles from twenty LIS journals published between 1956 and 2011 were examined to determine the percentage of articles written by practitioners. The study identified a…

This paper examines the extent to which public librarians are successfully prepared to engage the community in digital literacy and inclusion. A qualitative, multiple case study research design was chosen, using an analysis of policy documents and existing training programs offered by the libraries together with semi-structured interviews with…

Reference librarians are exposed to the literature of different disciplines in a number of ways including advanced degrees, on the job training, and intellectual inquisitiveness. As students, many reference librarians were also exposed to library science programs offering coursework specializing in information sources and research within other…

This study investigates how time intersects with student learning in Canada's first, and only, Master of Library and Information Studies (MLIS) in an online teaching and learning stream. Thirty-two students responded to a survey that asked about their experiences, perceptions, and challenges after their first year of the program. Descriptive…