This article examines interactions between callers to a health helpline and specialist nurses. Helpline call-takers must judge the appropriate moment to move from listening to the caller's problem to offering them the appropriate service. In a study of Parkinson's UK nurse call-takers, we find that the pivot is the point at which the caller…

This descriptive study analyzes results from an 18-item survey that assessed students' usage and perceptions of library reference services at a comprehensive public metropolitan university. Among 235 surveys completed between November 2016 and January 2017, the majority of respondents represented the "Generation Z" population of college…

The South African Library for the Blind (SALB) contributes to the quality of life of print-impaired people encouraging independence through access to information, informed decision making, and taking pleasure in the enjoyment of recreational reading. In realizing the vision, SALB implemented two strategic models; agent mini-libraries and…

This mixed method study was conducted in response to the increasing mental health demands of college students. The conceptual framework connected the main constructs for this study including the college counseling profession, professional standards, and students' mental health needs. The overarching research question of this study: How is the…

Recent articles in the news media have triggered interest in how virtual reality technologies can be applied to academic libraries. Specifically, virtual reality technologies have the potential to be applied to triage reference, reference services, and archives. It is discussed how library users can use virtual reality headsets as well as how…

Considerable research has examined the personal factors and practices associated with transition-age youth with disabilities achieving higher employment rates and greater self-sufficiency as adults, but there is limited evidence on the longer-term effectiveness of these practices and services. This study examines the role of youth's use of…

Background: In fall 2020, community colleges (CCs) served nearly five million students, representing 29% of U.S. undergraduates. Despite providing unprecedented access to postsecondary education, rates of degree attainment are low. Among first-time, full-time, degree/certificate-seeking students whose first postsecondary school is a CC, only 31%…

This study aimed at identifying the effectiveness of a realistic counselling programme for developing taking responsibility among a sample of hearing-impaired students. The sample consisted of 26 hearing-impaired students. To verify the effectiveness of the programme, the participants were randomised equally into two groups: the experimental group…

Providing high-quality services to autistic students and their caregivers requires interprofessional collaboration. This paper highlights the importance of collaboration between clinical and school settings to promote integrated and comprehensive care for autistic students and their caregivers. First, we present how autistic students are…

Adaptive care plans (ACPs) are an innovative method to providing care for children and adolescents with developmental disabilities who have challenging behaviors during healthcare encounters. ACPs take a family-centered approach to ensure that children with developmental disabilities are able to receive safe and appropriate healthcare by…

Although previous research has shown that the transition to adulthood may be challenging, there exists a lack of research regarding perspectives of stakeholders on the transition of individuals with Autism Spectrum Disorder (ASD). This study aimed to investigate stakeholders' experiences regarding healthcare services for youth with ASD during…

This paper used Social Security Administration program data from 2005 to 2019 to examine national- and state-level changes in the number of new adult supplemental security income (SSI) awardees on the autism spectrum relative to awardees with intellectual disability and other mental health disorders. We identified three main findings: the number…

Purpose: The paper makes an endeavour to explore the efficacy of service learning (SL) pedagogy in inculcating the value of diversity, equity and inclusion (DEI) with a focus on management education in India. Design/methodology/approach: The research methodology comprises a systematic survey of select relevant literature on SL and applying a novel…

Purpose: The purpose of this empirical research paper is to investigate the self-perceived role of the community partner of a higher education service-learning and community engagement module. Design/methodology/approach: A qualitative approach was followed by distributing a questionnaire to the community partners of a community engagement module…

Mentorship in the field of service-learning has many variations. The utilization of peace circles has been on the rise as a way of bringing inclusion and cultural awareness when interacting with diverse perspectives in a group setting. Research on the impact of service-learning experiences on college students reflects that participation in these…