Discusses performance-centered portals that focus on supporting the goals and objectives of a company within an integrated work environment. Topics include performance-centered design attributes; work context; goal establishment; work processes; designing portals in stages; and increased performance and productivity. (Author/LRW)

Discusess the interest in calculating the return on investment (ROI) of training and other human performance technology interventions that helps determine the effectiveness of training. Suggests that when Level 2 assessment is done correctly, it matches the job and shows that skills and knowledge transfer were successful. (LRW)

Discussion of knowledge management in business focuses on performance-centered design, an approach to designing business applications that aims to allow inexperienced users to complete tasks successfully while still accommodating experienced users. Discusses context, experience, information, and integrating performance centered design into…

Commonly, originality is associated with creativity. It follows that one might expect creative instruction to consist of a new style or method of instruction. However, there are few, if any, training methods that are new. Hence, to be considered creative instruction or artful training, an approach must be relatively original rather than being…

Regardless of whether an institution is a reluctant passenger on the racing technology train or itching to throw another shovel of coal on the fire, continuing advancements in technology make it a formidable factor in life on college campuses today. While students are updating their most recent social networking sites, faculty, staff, and…

User participation and its relationship to system success have been discussed in the information systems (IS) literature from many theoretical and practical perspectives. In reality, most of this discussion is grounded in empirical research that has yielded mixed results on the importance of user participation and its relationship to system…

Problems with implementation of the No Child Left Behind Act (NCLB) can be assessed in light of change management theory. Viewing stakeholders collectively as a corporate entity supports employing change management strategies to make the NCLB work. Examining ways that organizational controls and change management can work together points to…

Complex human interactions involve more than just performance toward pre-determined goals. For this reason, systems that measure and seek to improve performance must adapt to a wide range of ever-changing patterns of individual and group behavior. Historically, HPT professionals have recognized these complexities and responded in a variety of…

This paper outlines the principles and theory of performance support (in general) and of electronic performance support (in particular). It explains why the design and creation of electronic performance support systems are so important as a mechanism for providing scaffolding environments for use in improving the learning experience for new (and…

This paper provides a survey of medical applications that make use of Web3D technologies, covering the period from 1995 to 2005. We assess the impact that Web3D has made on medical education and training during this time and highlight current and future trends. The applications identified are categorized into: general education tools; tools for…

In 2002, James Klein published a study based on a content analysis of research articles in "PIQ" from 1997 through 2000. That study was aimed at determining how much empirical research was being reported in HPT and what the focus of that research was. Klein found that only about one third of the articles published in "PIQ" represented empirical…

While there has been much discussion of using interventions other than training, no one has addressed the problems of getting one or more of them implemented. This article examines the use of performance technology, focusing on internal and external consultants, interventions (team-building, policies and procedures, simultaneous, consecutive), and…

Discusses the use of action planning to measure the return on investment (ROI) for use with performance improvement interventions. Describes how this process is used and presents a case study showing how one organization built evaluation into the performance improvement process and positioned action planning as an application tool. (Author/LRW)

Considers Thomas Gilbert's Behavior Engineering Model as a tool for systematically identifying barriers to individual and organizational performance. Includes a detailed case study and a performance aid that incorporates gap analysis, cause analysis, and force field analysis to update the original model. (Author/LRW)

Describes a systematic approach for the design of training that supports large software implementation projects. Addresses the diverse combination of users, with different needs and time requirements, and outlines how a systematic design approach can be applied to the design and delivery of complex training solutions related to performance…