Eleven papers delivered at the annual meeting of the International Federation of Library Associations and Institutions for the Division of Management and Technology are presented. Some were presented at a roundtable on audiovisual media, and others are from sessions on library buildings and equipment, information management, and statistics in…

This report reviews the University of Florida's College of Veterinary Medicine and provides an analysis of the institution's strengths and weaknesses, along with recommendations to improve the college's programs. It examines the college's degree programs, students, faculty, facilities, and resources, as well as actions taken to meet…

This collection of 12 essays focuses on the philosophy, organization, goals, and administration of higher education institutions. The essays include: (1) "Reframing Leadership: The Study of Educational Philosophy as Preparation for Administrative Practice" (James Wagener); (2) "Community, Collegiality, & Diversity: Professors, Priorities, and…

This paper reviews the development of a curriculum assessment plan by the Business and Management Division of Cardinal Stritch College in Milwaukee, Wisconsin, and reports the results of a study to determine the effectiveness of the plan. The division, which delivers accelerated instruction in evening courses, used the comprehensive outcomes…

This essay presents the results of a study of the means that colleges and universities should use to assure proper accountability within the institution in regard to teaching and learning. It discusses the basis of institutional accountability, public perceptions of accountability (or lack thereof), the role of governments and market forces, the…

This discussion paper raises important issues for the future of Utah's public library services, specifically, the state's bookmobile service. Federal dollars used to support daily bookmobile operations in 22 counties will come to an end with the expiration of the "Library Services and Construction Act" in 1996. Beginning in 1997, the…

Current and innovative instructional materials and techniques for developing intercultural understanding in international business administration students are discussed, drawing on a seminar on French business language instruction. A group of classroom activities concerning the adoption of English words into the French language, which can be…

This collection of 12 essays examines the development of higher education in Vietnam, focusing on current issues related to educational reform, expansion, and funding. They are: (1) "Higher Education in Vietnam: The Door Opens--From Inside" (Le Thac Can and David Sloper); (2) "Socio-Economic Background of Vietnam Since 1986: Impact…

These guidelines are intended to assist states and local communities in developing quality respite services that meet the diverse needs of families and children with disabilities, with chronic and terminal illnesses, or at risk of abuse or neglect. The guidelines support the philosophy that all families can benefit from temporary intervals of rest…

Eight papers are presented from the 1994 CAUSE conference track on customer-centered partnering within and among higher education institutions in regard to information resources and technology. The papers include: (1) "Customer-Centered Collaboration: Libraries and IT," which focuses on the use of teams, total quality management, and…

The total quality movement began as a result of the desire of W. Edwards Deming, an American statistician, to permit the economic system to maintain its edge in a growing global market. The 14 points Deming listed as essential to "total quality management" have recently been adapted to the field of education. The success of the total…

This paper describes the results of research conducted on the perceptions of college and university presidents relative to the perceived impact of the institutional research office on institutional effectiveness at their respective institutions. A national survey of 485 college and university presidents resulted in 261 responses. The survey…

This paper reviews the literature pertaining to Total Quality Management (TQM) and its application in educational settings, especially at institutions of higher education. The review is organized into the following topical areas: the concept of "quality" (usually involving customer satisfaction, executive-level leadership, and employee…

Designed to aid in the development of goals and objectives for the City College of San Francisco (CCSF), in California, this atlas provides data on student outcomes, institutional finances, and other accountability information for the 1993-94 and 1994-95 academic years, with longitudinal data included where available. Following a brief…

This document, which is intended for individuals responsible for planning and management at further education (FE) colleges, summarizes the factors that contributed to or obstructed implementation of strategic plans in 10 FE colleges in England and Wales in 1994-95. It presents key questions and illustrations that FE colleges can use for…