A needs assessment was conducted at a learning center at one completely online institution to understand administrator, faculty, and student perceptions of the center's services and resources to uncover gaps between the current state and intended outcomes (personalized support, clarity of services, and shared accountability for student success).…

Traumatic incidents are defined as despair people are in when they face fears, weaknesses and vulnerabilities. The purpose of the present research is determining the mental problems faced by emergency health workers while performing their jobs and how they deal with these problems. For this purpose, "The Hopelessness Scale, Locus of Control…

Aim/Purpose: The study aimed to investigate the influence of technology support, social support, academic support, and service support on student satisfaction and their relationships in private and state universities. Background: Coherent support between students, teachers, and management is usually extended beyond classroom scheduling and space.…

Because The Maine Community College System (MCCS) is aware of that fact that student veterans and those veterans seeking to enroll in college have specific needs, each of the colleges in the MCCS system is working to develop and strengthen target responses to meet those needs. The Maine Community College System is therefore providing this report…

In this retrospective commentary on "Acceptability of Behavioral Interventions Used in Classrooms: The Influence of Amount of Teacher Time, Severity of Behavior Problem, and Type of Intervention," I first examine the concept of social validity and related measurement challenges per Wolf's concerns about consumers' subjective reactions to…

The extent to which clients understand the nature and anticipated course of therapy is referred to as informed consent. Counseling psychologists often provide informed consent documents to enhance the education of services and for liability purposes. Professionals in numerous health care settings have evaluated the readability of their informed…

In the five years following implementation of a chat reference service at James Madison University (JMU), the service proved very popular but was not closely assessed for quality of service. Using grounded theory and qualitative data analysis techniques, a comprehensive assessment effort was begun in earnest and is in progress. Preliminary results…

Gap means difference between perception and expectation. Identification of gap provides an opportunity to bridge it and thus to enhance the service. Higher education is getting popularity as a service industry day by day. This study focuses to identify the gaps in service quality of higher education by using a self-developed instrument on the…

Working in government can be a remarkable life experience for anyone but particularly for those who have trained in the worlds of medicine and public health. This article describes some lessons learned from a physician initially based in academic medicine and public health who has since spent more than a decade serving in leadership positions at…

This report describes the Achieve 180 Program in Year 2. The 53 participating schools received Texas Education Agency campus accountability ratings of "Improvement Required" (IR), "Not Rated," or "Former Improvement Required" at the end of the 2017-2018 school year. The 2018-2019 Achieve 180 Program's centralized…

Work engagement is defined as a positive work-related state of mind that is characterized by vigor, dedication, and absorption. The engagement of staff has been associated with their performance and efficiency, productivity, safety, attendance and retention, customer service and satisfaction, and several other organizational success factors. The…

Interpersonal violence (IPV) and sexual assault is a prominent issue on college and university campuses across the nation. The rates of violence have increased over the past few decades; recent studies show that 26% of undergraduate women and 7% of undergraduate men experience some form of nonconsensual sexual contact during their time in college…

This paper examines whether colleges and universities in the United States striving to diversify their student communities are creating an inclusive environment that will effectively support these students throughout their academic careers. Current research on the experiences of students who identify as minoritized members of college communities…

Communication Centers have traditionally been supportive campus places where students receive training and assistance with their communication skills. They are also often places where Inclusion, Diversity, Equity and Access (IDEA) principles are transformed into practice. This manuscript issues an invitation: that we intentionally expand those…

The prevailing long-term trend in university history instruction--especially when one considers the rise of the historical seminar in the nineteenth century and the source-method of teaching in the twentieth--has been towards teaching methods of analysis. That is to say, by reading documents and sources, students can learn a way of looking at the…