Describes a study that examined the empirical research on performance improvement by conducting a content analysis of articles published in "Performance Improvement Quarterly" from 1997 through 2000. Provides a detailed analysis of the empirical research studies and includes an appendix listing the 49 articles studied. (Author/LRW)

Reviews and summarizes "Things That Make Us Smart," a book by Donald Norman that defends human attributes in the age of electronic systems. Topics include human performance; kinds of cognition; kinds of learning; design principles for electronic performance support systems; and examples. (LRW)

Examines three elements useful for solving problems revealed by data gathering and analysis in the context of performance technology: goals, standards, and feedback. Emphasis is on the need for performers of tasks, their supervisors, and the organization as a whole to have the same goals and expectations, and how this is achieved through…

Describes how the instructional systems program at Florida State University has responded to the changes that are required to expand its orientation from instructional technology to performance technology. Changes in several existing courses and the implementation of two new courses in performance systems analysis and electronic performance…

Discusses how those who learn basic human performance technology (HPT) skills can expand expertise in three directions: extended HPT (including generalist, project manager/integrator, and implementation specialist); specialized HPT; and HPT linked to related fields. Presents examples of applications of each alternative. (JKP)

Considers how human performance technologists (HPTs) can move toward the hard science, or management, arena of an organization. Topics include measuring meaningful outcomes to quantify performance improvements; measurable criteria for workers; essential skills for HPTs; dropping ineffective programs; and defining interventions. (LRW)

Relates a discussion held via teleconference that addressed trends relating to performance support. Topics include computer-based training versus performance support; knowledge management; Internet and Web-based applications; dynamics and human activities; enterprise application integration; intrinsic performance support; and future possibilities.…

Discusses how to improve organizational performance by involving customers in partnerships. Relates experiences at the Center for Development and Disability at the University of New Mexico, serving people with developmental disabilities, which helped realize their mission, helped staff cross from theory to application, and increased relevancy and…

Discusses international business and workplace learning and performance (WLP), and describes a long-term strategic alliance between Motorola University China, Penn State University, Beijing University, and Nankai University. Highlights include a needs assessment of multinational corporations in China; transferring the soft-skills technology of WLP…

This study questioned progress in the shift from training to performance. A survey administered to 62 training and performance professionals queried respondents about concepts relevant to performance: analysis, solution systems, cross-functionality, customer and collegial expectations, and shared knowledge. Overall, results showed that…

Currently there is little knowledge reuse across training, documentation, and performance support. Knowledge-based materials developed for one purpose are not shared or reused in others. The Knowledge Warehouse, a conceptual solution to this problem is discussed. Benefits and limitations are outlined and a definition of a standardized…

Describes a study of the barriers and enablers to the practice of HPT (human performance technology) that included a research review and interviews with professionals. Highlights communication and language, business environment change, professional relationships and placement of HPT expertise, and the need for a new business model for HPT.…

Discussion of organizational change and performance improvement programs focuses on 10 guidelines for developing successful implementation plans. Highlights include defining a vision and mission; cultural considerations; forming a team; contingency plans; communication; employee education; monitoring mechanisms; and rewarding and recognizing…

Instructional Design and Technology (IDT) professionals practice their skills in a broad range of career environments and job roles. The resulting collection of competency lists and wide range of practice environments, coupled with the frequent changes that have always characterized the field, produce complexity that is difficult to communicate to…

The field of training and development has been increasingly affected by knowledge management, performance support, and learning technologies, yet the impact of these disciplines has typically been disjointed and uncoordinated. Projects in each of the disciplines are often implemented systematically, but not systemically. To take full advantage of…