Explores the role of the librarian and of the service perspective in the digital library environment. The focus of the article is limited to the topic of librarian/user collaboration when the user is in a remote location, including video-based reference services and the use of electronic mail. (Author/LRW)

Considers how privacy issues related to online profiling affect library patrons and what librarians should do to protect them. Discusses the need for a privacy policy and provides guidelines from the OECD (Organisation for Economic Cooperation and Development) privacy statement generator that can be adapted for libraries. (LRW)

In this column, the author relates his experiences in the use of library technology over his 20-year career at Vanderbilt University. He describes how computers in libraries have transformed almost every aspect of how the library provides its services and performs its work behind the scenes. In addition, the author shares a few successful…

Since technology is so expensive, making the wrong purchasing decisions can have severe financial consequences. The purpose of this article is to describe three technology decisions that failed to achieve their original intent. For each of the three, the author's discuss the expectations of the chief information officer, the vendor's sales pitch,…

The resurgence of interest in e-books, who uses them, and where the technology is headed were among the issues discussed March 16 at the eBooks in the Public Library Conference in New York, sponsored by the Open eBook Forum (OeBF). Roughly 200 librarians, publishers, and vendors braved a winter squall to share their expertise and experiences.…

Virtual reference services seem a natural extension of libraries digital collections and the emphasis on access to the library anytime, anywhere. If patrons use the library from home, it makes sense to provide them with person-to-person online reference. The Library of Congress (LC), OCLC, and several large library systems have developed and…

In this article, the author discusses her personal experience of coming up with a mission statement for her library. A significant part of that goal was to identify what a best-practice library looked like so that she could emulate the model in her library. The entire process is described in this article.

In the article, the author talks about the benefits of grid networks. In speaking of grid networks the author is referring to both networks of computers and networks of humans connected together in a grid topology. Examples are provided of how grid networks are beneficial today and the ways in which they have been used.

Like many young people, Aaron Schmidt loves electronic gadgets. But not for their own sake. He believes the future of libraries depends on how well we meet the needs of today's young adults, who are far more tech-fluent than most librarians. As reference librarian and all-around technology guru at Thomas Ford Memorial Library, Schmidt created the…

Metadata is often created in a time-consuming process by catalogers, digital library technicians, and others. It is then underused in the systems. But recent experiments by some library organizations indicate that only the surface is being scratched on what data can do. The American West Project at the California Digital Library (CDL) is…

The holy grail for many research librarians is one-stop searching: seamless access to all the library's resources on a topic, regardless of the source. Miriam Blake, Library Without Walls Project Leader at Los Alamos National laboratory (LANL), is making this vision a reality. Blake is part of a growing cadre of experts: a techie who is becoming a…

This article explores the archivists' and librarians' definition of a collection, and how they respectively arrange their collections in the context of collection development and collection management issues in a digital library. It centers on possible cooperative solutions and highlights, as a case study, the efforts of the Auburn University…

The Information Center (IC) evolved to take control of technology, to integrate the library's growing collection of networked resources with its service mission, to build a team of personnel committed to the success of the IC, and to integrate assessment into the cycle of change at the Mansfield Library.

In an age of experimentation, library users from Cerritos, California, to Salt Lake City to Seattle are experiencing public libraries the likes of which they have never before seen. While the 1990s may be remembered as the era of the anchor facility, when libraries were called upon to define and support a community's renaissance, this decade's…

The temperature may have been sweltering and the logistics a challenge, but that didn't stop the American Library Association (ALA) in Chicago from drawing more attendees than ever before. The 27,800 who came, including 6,731 exhibitors, set a new record, topping the previous record of 26,542 in 2001 in San Francisco and the Chicago totals of…